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Lync Phone Edition Update Check RRS feed

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    I have not been able to find the answer to this anywhere so I am hoping someone here can help.

    Lync Phone Edition Devices, more specifically, Polycom CX series checked for updates in the following ways

    When a User Signs In

    When the Phone Reboots

    Every 24 hours by default

    https://technet.microsoft.com/en-us/library/gg398740(v=ocs.14).aspx confirms this behavior however it doesn't say what time?

    Is it at a specific time every 24 hours or does it randomly perform an update check once every 24 hours?

    Tuesday, July 14, 2015 7:25 PM

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    I think its pretty random. Once it finds an update it will reboot and install when the phone has been inactive for around 5 mins. Thats my understanding.

    Andrew Morpeth
    Lync and Skype for Business Consultant (NZ)
    Blog: http://ucgeek.co
    Twitter: @AndrewMorpeth

    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

    Andrew Morpeth MVP

    • Proposed as answer by Eason Huang Wednesday, July 15, 2015 7:46 AM
    • Marked as answer by Eason Huang Monday, July 27, 2015 3:02 AM
    Tuesday, July 14, 2015 9:03 PM

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  • Question
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    I think its pretty random. Once it finds an update it will reboot and install when the phone has been inactive for around 5 mins. Thats my understanding.

    Andrew Morpeth
    Lync and Skype for Business Consultant (NZ)
    Blog: http://ucgeek.co
    Twitter: @AndrewMorpeth

    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"

    Andrew Morpeth MVP

    • Proposed as answer by Eason Huang Wednesday, July 15, 2015 7:46 AM
    • Marked as answer by Eason Huang Monday, July 27, 2015 3:02 AM
    Tuesday, July 14, 2015 9:03 PM
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    Hi,

    Agree with Andrew Morpeth.

    The Polycom Phone will check if there is a newer firmware need to update randomly. When it find there is a new firmware, after a few additional minutes of idle time the phone will automatically reboot, activating the newly downloaded firmware version.

    Best Regards,
    Eason Huang

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Wednesday, July 15, 2015 7:50 AM