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2016.08.16 Windows Updates stuck forever RRS feed

  • Question

  • Hello All,

    I have a laptop that I've been trying to install updates on for the past seven days.  However, no matter what I seem to do, Windows Update shows the "Checking for updates" progress bar with the green marquee.  Here is what I've tried:

    1.  Let it check for updates for two days continuously.

    2.  Ensured that Windows 7 Service Pack 1 is activated.

    3.  Made sure that the two services (BITS and Windows Update) are enabled and running.

    4.  Reinstalled Windows 7 Service Pack 1 (twice now), and tried to run updates on a clean install.

    5.  Made sure that the computer can connect to the internet.

    6.  Tried AutoPatcher (on the previous install), which could download the updates, but would hang on installing them.

    I'm running sfc /scannow to see if it finds anything, but this is currently a fresh install.  The only drivers installed are the ones that worked from install, and no new programs have been installed.

    Are updates currently just broken for Windows in general, or specific versions of Windows (such as 7)?

    Thanks in advance.

    Tuesday, August 16, 2016 7:04 PM

Answers

  • Hi TCR-Service,

    The June 2016 update rollup package for Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1 is out. It comes with important bug fixes and improvements including a fix for the infamous issue with Windows Update, which causes Windows 7 to take a very long time to finish checking for updates.

    The update package for June 2016 update rollup for Windows 7 SP1 and Server 2008 R2 SP1 has the ID KB3161608 on Windows Update.

    Please check the link below.

    https://support.microsoft.com/en-us/kb/3161608

    If the issue still insists, I suggest that we could try the steps in the link below to check. A few steps you have tried, please check the others methods.

    https://support.microsoft.com/en-ca/kb/2509997

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, August 18, 2016 9:41 AM

All replies

  • Check : http://arnavsharma.net/windows-clients/fixing-common-software-updates-errors/


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, August 16, 2016 11:53 PM
  • Hi Arnav Sharma,

    Ok, browsed your article, and tried your methods:

    Method 1 - sfc /scannow.  It could not find any integrity violations.


    Method 2 - System Update Readiness Tool.  The tool to see if Windows Update was working did the same thing as system update.  As far as the DISM.exe, both got the same error (respective to their name); "Error code 87 Scanhealth/Restorehealth not understood in this context."


    Method 3 - Clean Boot.  There wasn't any other service installed on the computer, as there are no new applications installed.


    Method 4 - Reset Windows Update Components.  This I'm still waiting on the results, but having gone through the steps, I have to mention a few things:

    1.  The command "ren %systemroot%\... *.bak" would produce an error message, stating the syntax is wrong.  Manually renamed the files.


    2.  There were errors registering the following DLLs:

    mshtml.dll, qmgr.dll, shdocvw.dll, browseui.dll,

    "The module '*' was loaded but the entry-point DllRegisterServer was not found.

    Make sure that '*' is a valid DLL or OCX file and then try again."

    msxml.dll, gpkcsp.dll, sccbase.dll, slbcsp.dll, initpki.dll, wuaueng1.dll, wucltui.dll, wuweb.dll

    "The module '*' failed to load.

    Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files.

    The specified module could not be found."


    Should also note, when browsing to your site, a malware popup opened.




    • Edited by TCR-Service Thursday, August 18, 2016 1:42 PM Trying to make it easier to read, by adding line breaks. The forced double spacing in the input area does not help.
    Wednesday, August 17, 2016 9:27 PM
  • Hello,

    follow these steps.

    1. check if your system is 32 or 64 bit

    2. Download and Install the April 2015 “Servicing Stack” Update
    (https://support.microsoft.com/en-us/kb/3020369)

    3. Download and Install the Windows 7 SP1 Convenience Rollup

    (64 bit - http://download.windowsupdate.com/d/msdownload/update/software/updt/2016/05/windows6.1-kb3125574-v4-x64_2dafb1d203c8964239af3048b5dd4b1264cd93b9.msu)

    (32 bit - http://download.windowsupdate.com/d/msdownload/update/software/updt/2016/05/windows6.1-kb3125574-v4-x86_ba1ff5537312561795cc04db0b02fbb0a74b2cbd.msu)

    Keep in mind that after a fresh installation Windows Update can search for updates for hours (even 12 hours if necessary).

    Please, let us know.


    Please mark the reply as an answer if you find it is helpful.


    • Edited by Victor Ochs Thursday, August 18, 2016 8:56 AM
    Thursday, August 18, 2016 8:50 AM
  • Hi TCR-Service,

    The June 2016 update rollup package for Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1 is out. It comes with important bug fixes and improvements including a fix for the infamous issue with Windows Update, which causes Windows 7 to take a very long time to finish checking for updates.

    The update package for June 2016 update rollup for Windows 7 SP1 and Server 2008 R2 SP1 has the ID KB3161608 on Windows Update.

    Please check the link below.

    https://support.microsoft.com/en-us/kb/3161608

    If the issue still insists, I suggest that we could try the steps in the link below to check. A few steps you have tried, please check the others methods.

    https://support.microsoft.com/en-ca/kb/2509997

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, August 18, 2016 9:41 AM