User Account Logs On then Automatically Logs Off RRS feed

  • Question

  • I have a laptop that is running Windows 7 Pro 64 that when the main user account attempts to logon it automatically logs off.  It returns you to the desktop where you select a user.

    I can log on using this account and navigate when in Safe Mode with Networking.

    I created another user account and I am able to logon and operate successfully in Normal Mode using this test account.

    I ran scans using third party anti-virus and Malware and found nothing.  I am using Avast as the AV but I do not think is the cause of the issue.

    Any suggestions?

    Saturday, September 8, 2012 11:43 PM


  • Hi,

    First, I would like to verify whether this is local account or domain account?

    Since it is working in Safe Mode with Networking, I suggest you try to boot to Clean Boot mode to check which program affect this.

    Meanwhile, you can refer to Fix a corrupted user profile to create a new account.

    Hope this helps

    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Tuesday, September 18, 2012 2:55 AM
    Monday, September 10, 2012 9:14 AM