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Biometric fingerprint sensor for hp RRS feed

  • Question

  • I recently installed windows 7 rc on my hp pavilion dv 6722la and suddenly the fingerprint sensor stopped working. I installed the driver from hp.com but it seems that the reader isnt recognized. I tried installing digital persona but it still wont work.

    The fingerprint reader is an authentec.

    i had previosuly installed windows 7 beta 2 and the finger print sensor worked just fine.

    hope someone can help
    Wednesday, July 29, 2009 1:43 AM

Answers

  • Hi,

     

    Thank you for posting.

     

    At this time, please also try to install the driver with Compatibility Mode or “Run as Administrator”, since there is no Windows 7 driver for this device.

     

    HP Pavilion dv6722la Entertainment Notebook PC drivers

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Considering this issue is related to the specific device, it is recommended that you contact HP to see if there is a new driver released or if they have any constructive solutions.

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Thursday, July 30, 2009 10:04 AM

All replies

  • Hi,

    contact to your laptop manufacturer tech-support and consult with them about fingerprint sensor driver's work on Windows 7 RC, 'cause this driver was developed by HP; or wait for the new wersion of this driver after W7 release in October.

    My English is not very well.
    Thursday, July 30, 2009 8:11 AM
  • Hi,

     

    Thank you for posting.

     

    At this time, please also try to install the driver with Compatibility Mode or “Run as Administrator”, since there is no Windows 7 driver for this device.

     

    HP Pavilion dv6722la Entertainment Notebook PC drivers

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

     

    Considering this issue is related to the specific device, it is recommended that you contact HP to see if there is a new driver released or if they have any constructive solutions.

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Thursday, July 30, 2009 10:04 AM