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IE website Shortcuts not opening RRS feed

  • Question

  • Hi Guys

    got a strange issue i have a user who refuses to use favorites in ie 8 and instaed makes shortcuts on his desktop to all his favorite sites, we recently upgraded his machine to windows 7 and now the short cuts will not do anything. I installed another browser and set it to be default it could then open the short cuts.

    I then changed back to ie 8 as default short cuts again won't open.

    user on 2003 doamin with roaming profile!

    any help?

    Regards

    Justin

    Friday, January 7, 2011 10:41 AM

Answers

  • Also, here is a troubleshooting guide from my colleague:

    (A)    Check for default programs:

     

    1.       Open Default Programs by clicking the Start button, and then clicking Default Programs.

    In Default Programs, you can:

     

    2.      Set your default programs. Use this option to choose which programs you want Windows to use by default. If you want to use your media player to open all media files, use this option.

     

    3.       Associate a file type or protocol with a program. Use this option to fine-tune default programs based on the file type or protocol. For example, you can have all .jpg image files open using a specific program, and .bmp image files open using a different program.

     

    4.      Change AutoPlay settings. You can also change which programs to use to start different kinds of media, such as music CDs or DVDs that contain photos. For more information, see AutoPlay: frequently asked questions.

     

    5.      Set default programs for this computer. Set Program Access and Computer Defaults is a tool to set default programs for activities such as browsing the web and sending email for everyone who uses the computer. For more information, go to Windows Help online and search for "Set Program Access and Computer Defaults."

     

    Link for reference: http://windows.microsoft.com/en-us/windows7/Change-which-programs-Windows-uses-by-default

     

    (B)   If the issue still persists after following the above steps then create a new user account and check if that helps. Here is the below link which will help you create User account: Create a User account: http://windows.microsoft.com/en-US/Windows7/Create-a-user-account

     

    If the issue resolves in new user account then the old user profile is corrupt. Here is the link to fix a corrupted user account: http://windows.microsoft.com/en-us/windows7/Fix-a-corrupted-user-profile

     

    (C)   Run online scanner to check any malware or virus activity. Below links will help you run free scan on the computer.

                http://onecare.live.com/site/en-us/default.htm

    Hope it helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by Robinson Zhang Thursday, January 13, 2011 2:58 AM
    • Marked as answer by Robinson Zhang Wednesday, January 26, 2011 5:55 AM
    Monday, January 10, 2011 9:32 AM

All replies

  • Hi Guys

    got a strange issue i have a user who refuses to use favorites in ie 8 and instaed makes shortcuts on his desktop to all his favorite sites, we recently upgraded his machine to windows 7 and now the short cuts will not do anything. I installed another browser and set it to be default it could then open the short cuts.

    I then changed back to ie 8 as default short cuts again won't open.

    user on 2003 doamin with roaming profile!

    any help?

    Regards

    Justin

    Check for permissions problems.  E.g. use ProcMon if necessary.  The usual suggestion is that you use  icacls.exe  to fix the permissions for the whole directory.  I suspect there will also be a GUI way to do the same thing but I have never seen one mentioned for this. I don't understand how using another browser could circumvent this problem but again using ProcMon and comparing the traces of each case would probably help explain that too.  ; )


    Good luck

    Robert Aldwinckle
    ---

    • Proposed as answer by Robinson Zhang Thursday, January 13, 2011 2:58 AM
    Friday, January 7, 2011 5:23 PM
  • Also, here is a troubleshooting guide from my colleague:

    (A)    Check for default programs:

     

    1.       Open Default Programs by clicking the Start button, and then clicking Default Programs.

    In Default Programs, you can:

     

    2.      Set your default programs. Use this option to choose which programs you want Windows to use by default. If you want to use your media player to open all media files, use this option.

     

    3.       Associate a file type or protocol with a program. Use this option to fine-tune default programs based on the file type or protocol. For example, you can have all .jpg image files open using a specific program, and .bmp image files open using a different program.

     

    4.      Change AutoPlay settings. You can also change which programs to use to start different kinds of media, such as music CDs or DVDs that contain photos. For more information, see AutoPlay: frequently asked questions.

     

    5.      Set default programs for this computer. Set Program Access and Computer Defaults is a tool to set default programs for activities such as browsing the web and sending email for everyone who uses the computer. For more information, go to Windows Help online and search for "Set Program Access and Computer Defaults."

     

    Link for reference: http://windows.microsoft.com/en-us/windows7/Change-which-programs-Windows-uses-by-default

     

    (B)   If the issue still persists after following the above steps then create a new user account and check if that helps. Here is the below link which will help you create User account: Create a User account: http://windows.microsoft.com/en-US/Windows7/Create-a-user-account

     

    If the issue resolves in new user account then the old user profile is corrupt. Here is the link to fix a corrupted user account: http://windows.microsoft.com/en-us/windows7/Fix-a-corrupted-user-profile

     

    (C)   Run online scanner to check any malware or virus activity. Below links will help you run free scan on the computer.

                http://onecare.live.com/site/en-us/default.htm

    Hope it helps


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Proposed as answer by Robinson Zhang Thursday, January 13, 2011 2:58 AM
    • Marked as answer by Robinson Zhang Wednesday, January 26, 2011 5:55 AM
    Monday, January 10, 2011 9:32 AM