locked
Can't install windows 7 RRS feed

  • Question

  • "A required CD/DVD drive device driver is missing" or "A media driver your computer needs is missing" error message when you install Windows

    Thursday, August 11, 2016 5:39 AM

Answers

  • Check : https://support.microsoft.com/en-au/kb/2755139


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Monday, August 22, 2016 1:17 AM
    Friday, August 12, 2016 3:48 AM

All replies

  • Check : https://support.microsoft.com/en-au/kb/2755139


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Monday, August 22, 2016 1:17 AM
    Friday, August 12, 2016 3:48 AM
  • Hi,

     

    This issue occurs for one of the following reasons:

    •The installation DVD is removed during the setup process.

    A low-quality DVD was used to create the installation DVD.

    The speed at which the installation DVD was burned was too fast.

    The DVD drive cannot read the media.

    The ISO file is corrupted.

     

    To resolve this issue, use one of the following methods, as appropriate for your situation:•Burn the installation DVD at a slower speed.

    Use a better quality DVD to create the installation DVD.

    Update the BIOS firmware for your DVD drive.

    Use the Windows 7 USB/DVD Download tool to create a bootable USB flash drive, and then use the USB flash drive to install Windows.

     

    To troubleshoot this issue, use one of the following methods, as appropriate for your situation:•Run the DVD on a different computer to determine whether the DVD works correctly.

    Test your DVD drive by using an official Windows installation DVD.

    Attach the ISO file to a virtual machine to check whether it is corrupted.

     

    For more information, please refer to the link:

    https://support.microsoft.com/en-au/kb/2755139

     

    In addition, I also found several users who had the similar issue as yours, they gave the advice may help you, please refer to the link:

    A required CD/DVD device driver is missing, usb installation:

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/a-required-cddvd-device-driver-is-missing-usb/61eda679-66cc-4512-b175-d02871394461

     

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Saturday, August 13, 2016 9:03 AM
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem? How about the solution we have provided? We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, August 16, 2016 7:22 AM