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Outlook 2016 public folders closing after 10-15 sec. RRS feed

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    we are using outlook 2016 with exchange 2013

    outlook 2016 public folders closing after 10-15 sec. when i open outlook.

    so we have outlook 2007 in same office. There is no problem with outlook 2007

    when public folders are closed, shared adress not opening.

    what should i do.

    I did try reinstall office, i did install new profile, i did scanpst, nothing changed.

    Thanks

    Friday, December 8, 2017 8:36 AM

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    Hi,

    Does it happen to many users in your environment?

    We can try Ctrl + 6 to show all hidden folder and then check if it will appear right at the end on the Navigation Pane.

    Besides, please check your connection status to see if the connection to the public folder is established. To do this, press Ctrl and right click the small icons of Outlook in the task bar. Click Connection Status.

    Also, we can test whether the AutoDiscover is successful. Please press Ctrl and right click the small icons of Outlook in the task bar. Click Test Email AutoConfiguration. Select Use Autodiscover and then click Test. Check the result.

    Please post back with any updates so that we can do more research.

    Best Regards,

    Perry

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    • Proposed as answer by Perry-Pan Thursday, December 14, 2017 9:21 AM
    Monday, December 11, 2017 9:55 AM