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Unable to install DPM 2012 R2 Roll-up 11 RRS feed

  • Question

  • Hi,

    When applying DPM 2012R2 roll-up 11, it's get towards then end and then rolls back the installation. 

    Logs here : https://1drv.ms/u/s!Agt8ZoELNnD_hVhY-bSk_13pucc5

    Could anyone point me in the right direction to resolve?

    Regard

    Brian

    Monday, November 21, 2016 10:22 AM

All replies

  • Hi Brian,

    Thanks for sharing your log files here. Can you email your logs as well to masaran@microsoft.com and keep VMWareVMBkp@microsoft.com in cc?

    It will help us in root-causing the issue and getting you unblocked.

    Thanks

    Maanas Saran

    Monday, November 21, 2016 10:59 AM
  • Thanks Maanas,

    I have emailed logs.

    Brian

    Monday, November 21, 2016 2:19 PM
  • Hi,

    This is the error in the log.

    1: PatchCA: 2: Query Service Status DPMAMService. HR=8007041d.
    1: PatchCA: 2: Error in EnableAndStartService. hr=8007041d
    1: PatchCA: 2: EnableDpmServices returned hr 0x8007041d
    CustomAction _EnableServices.97DDF5B3_3770_4C3E_8673_52BD081E1EFD returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (70:84) [09:26:09:161]: User policy value 'DisableRollback' is 0
    MSI (s) (70:84) [09:26:09:161]: Machine policy value 'DisableRollback' is 0
    Action ended 09:26:09: InstallExecute. Return value 3.

    Where erro 8007041d = The service did not respond to the start or control request in a timely fashion.

    Solution
    =====

    When a service starts, the service communicates to the Service Control Manager how long the service must have to start (the time-out period for the service). If the Service Control Manager does not receive a "service started" notice from the service within this time-out period, the Service Control Manager terminates the process that hosts the service. This time-out period is typically less than 30 seconds. If you do not adjust this time-out period, the Service Control Manager ends the process.
     
    To adjust this time-out period, follow these steps:

    Event ID 7011 — Basic Service Operations
    http://technet.microsoft.com/en-us/library/dd349371(v=WS.10).aspx


    a.  In Registry Editor, locate, and then right-click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control 

    b.  Point to New , and then click DWORD Value.
    c.  Enter:  ServicesPipeTimeout  and then press ENTER. 
    d.  Right-click the ServicesPipeTimeout registry entry that you created in step c, and then click Modify . The Edit DWORD Value dialog box appears. 
    e.  In the Value data text box, type 300000 decimal, and then click OK

    Note TimeoutPeriod is a placeholder for the value of the time-out period (in milliseconds) that you want to set for the service. For example, if you want to set the time-out period to be 5 minutes (300000 milliseconds), type 300000.
     
    f.  Restart the computer. You must restart the computer for Service Control Manager to apply this change. 


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, November 22, 2016 12:28 AM
    Moderator
  • Hi Mike,

    Thank you for the response. Unfortunately this didn't resolve the issue. We have raised a support ticket and Microsoft technicians have spent many hours on this, but have still been unable to install the update.  They have taken a number of logs and are analysing.

    Regards

    Brian

    Thursday, November 24, 2016 10:02 PM
  • Hi,

    Please update the thread with other solution and / or errors seen in the log file.   


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    Tuesday, November 29, 2016 4:31 PM
    Moderator