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BSOD Win7 Ultimate x64 RRS feed

  • Question

  • i have installed on my new PC win7 x64 and I'm having random BSODs. I really don't know why I'm having them but they seam to occur after the system is idle for a couple of minutes and i move the mouse but not always.

    i tested the memory's and no errors.

    i attached the SF diagnostic tool results


    Results of the tool

    And another one:

    - System
    - Provider
    [ Name ] Microsoft-Windows-Kernel-Power
    [ Guid ] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
    EventID 41
    Version 2
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000000000000002
    - TimeCreated
    [ SystemTime ] 2011-02-06T11:49:29.535612400Z
    EventRecordID 229085
    Correlation
    - Execution
    [ ProcessID ] 4
    [ ThreadID ] 8
    Channel System
    Computer Andy-PC
    - Security
    [ UserID ] S-1-5-18
    - EventData
    BugcheckCode 30
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0

     

     

     

     

    Sunday, February 6, 2011 10:15 AM

Answers

  • The minidump files showed various stop errors but the majority were USB related, such as

    KMODE_EXCEPTION_NOT_HANDLED (1e),

    Probably caused by : usbuhci.sys

    BUGCODE_USB_DRIVER (fe),

    Probably caused by : usbuhci.sys

    The only third party driver that I would suspect is the dtsoftbus01.sys which is Daemon Tools Virtual Bus Driver.

    You could try uninstalling Daemon Tools.

    However the problem is more likely related to a USB issue with the motherboard.

    This is suggested in the following link discussing USB issues with the P55-UD3R:

    http://www.tomshardware.com/forum/267225-30-ud3r-conflict

    Updating the BIOS may resolve the issue.

    The BIOS version, that you are now at, appears to be F2, there have been several revisions since, one related directly to USB, according to the following link;

    http://www.gigabyte.com/products/product-page.aspx?pid=3162&dl=1#bios

     

     

    • Proposed as answer by Cloud_TS Tuesday, February 8, 2011 3:34 AM
    • Marked as answer by Cloud_TS Monday, February 14, 2011 2:52 AM
    Sunday, February 6, 2011 8:45 PM
  • Check here: 

    Start > type view advanced system settings in the "Search programs and files box" and press "Enter" > then press "Settings" under "Startup and Recovery" > then make sure "Automatically restart" is "checked" under "System Failure".

    The BSOD is the same KMODE_EXCEPTION_NOT_HANDLED (1e) probably caused by the usbuhci.sys.

    It appears Service Pack 1 is installed and this may be an issue at present.

    Can you install Windows 7 without SP1 and see if that stops the error?

    • Marked as answer by Cloud_TS Monday, February 14, 2011 2:52 AM
    Wednesday, February 9, 2011 2:04 PM

All replies

  • It may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

     

    Sunday, February 6, 2011 1:22 PM
  • The minidump files showed various stop errors but the majority were USB related, such as

    KMODE_EXCEPTION_NOT_HANDLED (1e),

    Probably caused by : usbuhci.sys

    BUGCODE_USB_DRIVER (fe),

    Probably caused by : usbuhci.sys

    The only third party driver that I would suspect is the dtsoftbus01.sys which is Daemon Tools Virtual Bus Driver.

    You could try uninstalling Daemon Tools.

    However the problem is more likely related to a USB issue with the motherboard.

    This is suggested in the following link discussing USB issues with the P55-UD3R:

    http://www.tomshardware.com/forum/267225-30-ud3r-conflict

    Updating the BIOS may resolve the issue.

    The BIOS version, that you are now at, appears to be F2, there have been several revisions since, one related directly to USB, according to the following link;

    http://www.gigabyte.com/products/product-page.aspx?pid=3162&dl=1#bios

     

     

    • Proposed as answer by Cloud_TS Tuesday, February 8, 2011 3:34 AM
    • Marked as answer by Cloud_TS Monday, February 14, 2011 2:52 AM
    Sunday, February 6, 2011 8:45 PM
  • i updated the bios to f8 and uninstall the daemon tools.

    the bsod still occurs

    latest minidump http://cid-b455fc2e2b3669de.office.live.com/self.aspx/minidump/020811-15334-01.dmp

    PS: how can i make the PC restart after the bsod. Until recently it would reset by himself but now it just sits with the bsod on screen.

     

    Tuesday, February 8, 2011 4:42 PM
  • Check here: 

    Start > type view advanced system settings in the "Search programs and files box" and press "Enter" > then press "Settings" under "Startup and Recovery" > then make sure "Automatically restart" is "checked" under "System Failure".

    The BSOD is the same KMODE_EXCEPTION_NOT_HANDLED (1e) probably caused by the usbuhci.sys.

    It appears Service Pack 1 is installed and this may be an issue at present.

    Can you install Windows 7 without SP1 and see if that stops the error?

    • Marked as answer by Cloud_TS Monday, February 14, 2011 2:52 AM
    Wednesday, February 9, 2011 2:04 PM