DPM 2012 R2 agent crashes instantly due to FileWriterHelperPlugin.DLL RRS feed

  • Question

  • Hi we have a DPM 2012 R2 4.2.1553.0 installation running on Windows Server 2012 R2 and on one server we are trying to backup all volumes.

    They are all showing as "Replica is inconsistent" and when I look at the event log of the source machine which is running Server 2008 R2 there are event log items like this:

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: DPMRA.exe
    P2: 4.2.1553.0
    P3: 57bade7a
    P4: FileWriterHelperPlugin.DLL
    P5: 4.2.1553.0
    P6: 57bade78
    P7: c0000005
    P8: 000000000005c7c2

    The source computer is also on 4.2.1553.0.

    To try and resolve this I've completely uninstalled/rebooted/reinstalled the agent, but no good.

    I've then removed the agent, the protection group and removed the saved data, gone into program files on the source and cleaned up any remaining files, removed antivirus, rebooted and set it up completely from scratch. This time I did not try to back up all volumes, but instead just a small folder. The appcrash happened again right away.

    Both the DPM and source server are fully up to date with Microsoft Updates. There is only one DPM server on site.

    Any idea what I can try next?

    (Originally posted in the 'Data Protection Manager - File Protection' forum, but no response there.)
    Thursday, October 27, 2016 8:28 AM