locked
"Internet Explorer has encountered a problem and needs to close". RRS feed

  • Question

  • Please tell me what to do:-

    Every time I try to open Internet Explorer, I get a screen saying "Internet Explorer has encountered a problem and needs to close". I have downloaded Internet Explorer again, have run a full system virus, spyware and malware scan using Norton 360°, but it has been of no help. I am still able to go to and open Google Chrome for internet accesss, however, am unable to open the Internet Explorer, which I need for some applications not compatible with Google Chrome. I have Windows XP system (Service Pack 3), and Internet Explorer 8 Beta 2 

    Wednesday, March 16, 2011 5:37 AM

Answers

  •  

    Hi,

     

    I noticed you are using Internet Explorer 8 Beta 2, please install the latest version:

     

    Windows Internet Explorer 8 for Windows XP

    http://www.microsoft.com/downloads/en/details.aspx?FamilyID=341c2ad5-8c3d-4347-8c03-08cdecd8852b

     

    If the issue persists, please also try the methods in the following Knowledge Base articles:

     

    Internet Explorer 7 and Internet Explorer 8 stop responding intermittently

    http://support.microsoft.com/kb/2175840

     

    When you start Internet Explorer, it opens, flashes, and then closes immediately

    http://support.microsoft.com/kb/967896

     

    In addition, please also let us know the details about the error message.

     

    Hope this helps.

     

    Thanks.


    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Nicholas Li Wednesday, March 23, 2011 9:05 AM
    Thursday, March 17, 2011 9:47 AM