"Internet Explorer has encountered a problem and needs to close". RRS feed

  • Question

  • Please tell me what to do:-

    Every time I try to open Internet Explorer, I get a screen saying "Internet Explorer has encountered a problem and needs to close". I have downloaded Internet Explorer again, have run a full system virus, spyware and malware scan using Norton 360°, but it has been of no help. I am still able to go to and open Google Chrome for internet accesss, however, am unable to open the Internet Explorer, which I need for some applications not compatible with Google Chrome. I have Windows XP system (Service Pack 3), and Internet Explorer 8 Beta 2 

    Wednesday, March 16, 2011 5:37 AM





    I noticed you are using Internet Explorer 8 Beta 2, please install the latest version:


    Windows Internet Explorer 8 for Windows XP



    If the issue persists, please also try the methods in the following Knowledge Base articles:


    Internet Explorer 7 and Internet Explorer 8 stop responding intermittently



    When you start Internet Explorer, it opens, flashes, and then closes immediately



    In addition, please also let us know the details about the error message.


    Hope this helps.



    Nicholas Li - MSFT
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Nicholas Li Wednesday, March 23, 2011 9:05 AM
    Thursday, March 17, 2011 9:47 AM