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Installation problems with win XP`updates RRS feed

  • Question

  • I've had some issues in the past three days with XP SP 3, in portuguese, as follow :

    1) All Updates not installing since last october and

    2) svchost using 100% CPU and

    3) not being able to iniciate BITS service, qmgr.dll - error id 7000 plus error id 10005.

    Thes are the steps I took :

    1) I solved svchost installing manualy kb2898785

    2) I solved BITS service ang got no more errors.

    3) At that point I was able to execute windows update, but only the updates for office were successfuly installed. All of windows failed on installation after download. So, I uninstalled kb2898785 and svchost CPU consumption returned. The problem was when a tried to reinstall kb2898785 I got the message "The system wasn't able to locate the specified file", so I desactivated automatic updates to keep svchost not consuming CPU.

    I think the actual problem is about permissions.

    4) I´ve already appllied MicrosoftFixIt.wu.MATSKB, and received the message win update error 0x80070005. I´ve already applied MalwareBytes anti-malware and kaspersky removal tool


     The first problem I think is to reinstall KB2898785, so please, I appreciate some help.

    Thursday, January 9, 2014 1:46 AM

All replies

  • Check this ; http://support.microsoft.com/mats/windows_update/?wa=wsignin1.0

    Also refer Windowsupdate.log file 


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Thursday, January 9, 2014 5:34 AM
    Moderator
  • Thursday, January 9, 2014 3:37 PM
  • Thank you in advance.

    I ran the fixit and received the message that the windows update error 0x80070005 (2014-01-09-T-09_04_28) was not fixed, same message I got from item 4 above (MATSKB- kb978051)  plus the problems that were fixed (corrupted files and installation os most recent updates). After windows reboot, I tried microsoft update site, and after aprox. 5 minutes the svchost went to 99% CPU. Ended the SVChost process after 20 minutes running the update site, which I kept runnning for 20 minutes more and no finishing achieved.

    I forgot to tell yesterday that I unistalled IE8 update KB2879017, and wasn´t sucess in restore it manually, just like kb 2898785, and tried too to manually install kb2888505, got always the same msg "the system wasnt able to locate the specified file"

    Checked the windowsupdate.log, and the message was:

    PT +++++++++++  PT: Synchronizing extended update info  +++++++++++
    2014-01-09 21:37:56:500 1868 bdc PT  + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx

    2014-01-09 21:38:06:187 2692 a88 DtaStor WARNING: Attempted to add URL http://download.windowsupdate.com/msdownload/update/software/dflt/2009/04/2609560_3cacaf3e400b8f1c7c40a5b3989c1f9bb02aff51.cab for file PKyvPkALjxx8QKWzmJwfm7Aq/1E= when file has not been previously added to the datastore

    Several lines like the last one in the same second.

    Friday, January 10, 2014 12:29 AM
  • Thank you too, Gambit Master.

    I´ve already tried to install manually the updates of the link you pointed, but a I always get the message "the system wasnt able to locate the specified file" when tried install them.

    so I tried the Arnav Sharma suggestion, but unsuccessfully.


    Friday, January 10, 2014 12:34 AM
    1. Click Start, click Run, type notepad and then click OK.
    2. Copy the following commands, and then paste them into the Notepad window.
      REGSVR32 WUPS2.DLL /S
      REGSVR32 WUPS.DLL /S
      REGSVR32 WUAUENG.DLL /S
      REGSVR32 WUAPI.DLL /S
      REGSVR32 MUCLTUI.DLL /S
      REGSVR32 WUCLTUI.DLL /S
      REGSVR32 WUWEB.DLL /S
      REGSVR32 MUWEB.DLL /S
      REGSVR32 QMGR.DLL /S
      REGSVR32 QMGRPRXY.DLL /S
    3. On the Notepad File menu, click Save As.
    4. In the File name box, type register.bat, and then click All Files in the Save as type box.
    5. Save the register.bat file to the desktop.
    6. Double-click the register.bat file to register the Windows Update files.
    7. Try to install updates again.
    If you are running Windows Vista or Windows Server 2008, follow these steps:
    1. Click Start
      Start button
      , type notepad in the Start Search box, and then click notepad in the Programs list.
    2. Copy the following commands, and then paste them into the Notepad window.
      REGSVR32 WUPS2.DLL /S
      REGSVR32 WUPS.DLL /S
      REGSVR32 WUAUENG.DLL /S
      REGSVR32 WUAPI.DLL /S
      REGSVR32 WUCLTUX.DLL /S
      REGSVR32 WUWEBV.DLL /S
      REGSVR32 JSCRIPT.DLL /S
      REGSVR32 MSXML3.DLL /S
    3. On the Notepad File menu, click Save As.
    4. In the File name box, type register.bat, and then click All Files (*.*) in the Save as type box.
    5. Save the register.bat file to the desktop.
    6. Right-click the register.bat file, and then click Run as administrator.
      User Account Control permission
      If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
    7. Try to install updates again.

    Method 2: Download and install the Windows Update Agent

    For more information about how to download the latest version of Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base:
    949104 How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Friday, January 10, 2014 5:43 PM
    Moderator
  • I executed the FixIt offered on the 949104 article opening page (METHOD 2 above) and the error 70005 of windows update was fixed. But after initiate the Microsoft Update page, svchost went 99% of CPU.

    Manual install of kb2879017 or kb2898785 still pointing the system wasnt able to locate the specified file.

    I didnt execute method 1, please confirm if I still have to.

    Friday, January 10, 2014 9:40 PM
  • Yes, go ahead.

    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Saturday, January 11, 2014 1:48 PM
    Moderator
  • Sorry the delay answering, but I got travel these days to remote area.

    After procedure, the update site is now functioning and svchost works fine.

    But still not updating windows, only office. The site informed error 0x80070002 for each try.

    Tuesday, January 14, 2014 11:55 PM
  • List of updates failed :

    Atualização de segurança do Windows XP (KB2862330)
    Atualização de segurança do Windows XP (KB2862152)
    Atualização de segurança do Windows XP (KB2868626)
    Atualização de segurança do Windows XP (KB2876331)
    Atualização de segurança cumulativa para Kill Bits do ActiveX para Windows XP (KB2900986)
    Atualização de segurança do Windows XP (KB2893294)
    Atualização de segurança do Windows XP (KB2892075)
    Atualização de segurança do Windows XP (KB2893984)
    Atualização de segurança do Windows XP (KB2898715)
    Atualização do Windows XP (KB2904266)
    Atualização de segurança cumulativa para o Internet Explorer 8 para Windows XP (KB2898785)
    Atualização de segurança do Windows XP (KB2914368)

    Tuesday, January 14, 2014 11:57 PM
  • Mr. Sharma, I don´t know if I correctly answer the post, so, what i do next ?
    Thursday, January 16, 2014 8:33 PM
  • I applied the MicrosoftFixit.wu.MATSKB.Run.exe accordinigo to http://support.microsoft.com/kb/910336/pt-br and got the messagem error 0x80070003 was not fixed.

    Friday, January 17, 2014 6:34 PM
  • Mr Sharma, I´m sorry if I did something you didn't like.

    I executed microsoft update site again, and got the message the updates weren't installed, error code 0x80070002 again. Please help me, It's causing big problems for me.

    Friday, January 17, 2014 7:06 PM
  • You've already tried available options for Windows update. :)

    Here's the last one, run System Update Readiness Tool to fix Windows Update errors

    http://support.microsoft.com/kb/947821/en-gb


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, January 19, 2014 11:48 AM
    Moderator
  • Mr Sharma, the System Update Readiness Tool is not applicable for windows XP. How about uninstall and reinstall SP3 ?

    Monday, January 20, 2014 8:17 PM
  • Not sure if that will work, but of you still want, you can refer this :

    http://support.microsoft.com/kb/950249/en-us


    Arnav Sharma | Facebook | Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Sunday, January 26, 2014 6:10 PM
    Moderator
  • Problem not solved.
    Friday, February 14, 2014 7:52 PM