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difficult to start a inquiry in lync server 2013. standard RRS feed

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    Dear,

    I have a lync server in my organization, lync server  2013 standard edition. im trying to start a inquiry, but i found the information "an error occurred during presentation"

    could you help me please.

    Friday, January 10, 2020 2:54 PM

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    Hi Celma Bartolomeu!

    What is your meaning of inquiry?

    Does this issue persist all the time?

    Does anyone else have the same issue?

    In order to narrow down this issue, please provide us some screen shoots related to this issue and tell more operation details about this issue.

    According to the error information, it seems related to presentation(screen sharing, vote, ppt sharing etc.) in conference.

    We also recommend you check if there is any error event log in your event viewer.

    Besides, check if your client update to the newest version.

    Best Regards,
    Jimmy Yang
    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Monday, January 13, 2020 7:23 AM
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    Dear Jimmy,

    its related to presentation but just for vote everything else is working perfectly(screen sharing, ppt sharing) i send the print of the error.

    it´s in portuguese, but i can translate:  »we are unable to connect to the server at this time to display. when you contact the support team, you can mention the error code 141. you can find troybleshooting information on the internet. including best practices for using Lync»

    Thursday, January 16, 2020 2:37 PM
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    Hi Celma Bartolomeu!

    Thanks for your response！

    Would you please tell us did this issue happen to internal or external users?

    Based on my knowledge, if it is external users, the web conferencing edge service was configured to use port 444. Please make sure the port 444 is open on your external firewall.

    Also please try to use Microsoft remote connectivity analyzer(https://testconnectivity.microsoft.com/) check if there are any issue.

    Besides, if there is  any error event logs in the event viewer, please provide the relevant error message.

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, January 21, 2020 10:28 AM
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    Hi,
    Is there any update on this case?
    Please feel free to drop us a note if there is any update.
    Have a nice day!

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Tuesday, January 28, 2020 12:56 AM