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eliminate problem with getting internet explorer to connectup online RRS feed

  • Question

  • When I attempt to bring up my internet explorer (IE) 11,  I get error message indicating there is a problem with the internet connection.  Please help me to resolve this problem. My computer is connected to the internet through a broadband linking me to the internet by wifi 
    Wednesday, December 24, 2014 5:36 PM

All replies

  • Hello robertmaybury,

    Do you mean that the computer connects to the Wi-Fi and you can’t use Internet Explorer 11 to visit the website?
    Have you made any change before this issue?
    Can you normally use other programs like skype?

    Please take the following steps for troubleshooting:
    1. Run the command ipconfig /all in CMD and share us the result
    2. Run the command ping www.bing.com and ping 8.8.8.8, and then check if we lose the packages.
    3. Check if you use proxy in the Internet Explorer
    4. Check if we have correctly configure the DNS.

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    Thursday, December 25, 2014 6:02 AM
    Moderator