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outlook2016 terminated when send email-error message :workshare protect 0X80131604 RRS feed

  • Question

  • outlook2016  terminated when send email-error message :workspace protect like below.

    I have tried:

    1.             Create new outlook profile
    2.             Outlook.exe /safe
    3.             Remove all disabled share mail box
    4.             Repair PST file
    5.             Recreate OST file
    6.             Reinstall office(5 times), it will work for a while but same error happen again.
    7.             Run sfc /scannow

    thanks a lot!


    • Edited by 正心 Tuesday, October 31, 2017 12:22 AM
    Tuesday, October 31, 2017 12:22 AM

All replies

  • Hi 正心,

    Thanks for posting in our forum.

    Does this issue persist when you attempted to send mails in safe mode (outlook /safe)? 

    According to the error message in your post, it seems to me that the problem might be associated to some third party add-ins related to "Workshare Protect". Please try to run Outlook in safe mode again see if the issue continues. If Outlook can work properly in safe mode, please try to disable the suspicious add-ins related to "Workshare" via Developer > COM Add-ins and check the result.

    Hope this can be helpful.

    Best regards,
    Yuki Sun



    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, October 31, 2017 6:35 AM
  • Hi,

    You can try few tricks mention in this blog along with the Yuki Sun tips. May be it will work out in better ways.

    https://sysinfotools.com/blog/outlook-express-and-outlook-send-receive-error/

    Thanks



    Tuesday, October 31, 2017 6:49 AM
  • tried in safe mode, the problem still persist
    Tuesday, October 31, 2017 6:12 PM
  • tried on safe mode, the issue still persist.

    thanks.

    Tuesday, October 31, 2017 6:16 PM
  • Hi 正心,

    Please try to perform a clean boot in Windows, then have a try and see if issue persists. This helps eliminate whether the issue was caused by any software conflicts:


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, November 1, 2017 1:34 AM