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Response group agent call forwarding to another agent

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I have the following scheme:

SIP trunk àMediation server à Exchange2016 ( Auto attendant) à Response group àAgent

Suppose we have a response group and an agent in it with call forwarding enabled to another user which already in group. When an incoming call comes in, would it ring the that agents but the call never rings to the forwarded agent.

Can you please help me where I am wrong.

Thanks,

Friday, September 6, 2019 1:54 PM

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Hi Farhan,

In my research, Response Groups do not follow call forwarding rules. So you cannot forward the call to another agent.

Here are some similar cases you could refer to:

https://social.technet.microsoft.com/Forums/lync/en-US/0ac76b15-bb9a-4bc2-85a8-833772770119/agent-in-response-group-with-call-forwarding?forum=ocsvoice

https://social.technet.microsoft.com/Forums/lync/en-US/19ce2207-d72d-4d06-900e-9b6b77d78352/response-group-agent-conditional-call-forwarding?forum=lyncvoice
Best Regards,
Shaw Lu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
- Proposed as answer by Shaw_Lu Wednesday, September 11, 2019 7:55 AM
- Marked as answer by Farhan Khan Mughal Monday, September 16, 2019 4:56 PM
Monday, September 9, 2019 1:34 AM

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Hi Farhan,

In my research, Response Groups do not follow call forwarding rules. So you cannot forward the call to another agent.

Here are some similar cases you could refer to:

https://social.technet.microsoft.com/Forums/lync/en-US/0ac76b15-bb9a-4bc2-85a8-833772770119/agent-in-response-group-with-call-forwarding?forum=ocsvoice

https://social.technet.microsoft.com/Forums/lync/en-US/19ce2207-d72d-4d06-900e-9b6b77d78352/response-group-agent-conditional-call-forwarding?forum=lyncvoice
Best Regards,
Shaw Lu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
- Proposed as answer by Shaw_Lu Wednesday, September 11, 2019 7:55 AM
- Marked as answer by Farhan Khan Mughal Monday, September 16, 2019 4:56 PM
Monday, September 9, 2019 1:34 AM
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Hi,

Do you have any further issue on this topic?

Meanwhile, if there is no issue, please remember to mark helpful reply as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread.

Thanks for your understanding.
Best Regards,
Shaw Lu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

Monday, September 16, 2019 6:30 AM
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Thank you for your help.

Thanks,

Monday, September 16, 2019 4:57 PM