Exchange Um AA- dialing Lync Response Group Extension RRS feed

  • Question

  • I am getting a "the call cannot be transferred" when dialing a 3 digit extension that is my Lync Response Group Number. My response group is setup as +15555552400. If I dial this number direct the response group answers - no issues.  My confusion is which dial plan does UM use for this, Exchange or Lync? Should my UM dial plan look like:

    Number Pattern to transform: xxx
    Dialed Number: +15555552xxx




    • Edited by baze7 Tuesday, November 18, 2014 10:48 PM
    Tuesday, November 18, 2014 10:47 PM

All replies

  • Check your Exchange UM servers event logs to see if it is reporting any errors.  On the Lync side, try adding that three digit extension to the global dial plan to translate to +155555552xxx.  Also see if adding ;ext=xxx to the end of the response group Line URI helps.

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    This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

    Wednesday, November 19, 2014 5:39 PM
  • Check your Global dial plan settings and check if you have any other custom dial plan settings which is not configured properly
    Also you can enable trace and see if we are able to see any additional information for below components

    Inbound Routing
    Outbound Routing
    User Services

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    Thursday, November 20, 2014 12:53 AM