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  • Question

  • Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) What must I do?? I need to fix it ASAP!!! Could you mail me all the information please?
    Tuesday, May 12, 2009 3:28 AM

Answers

  • Hi,

     

    Thank you for posting.

     

    Regarding the error message, please refer to the following document:

     

    Code 19: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged

    http://technet.microsoft.com/en-us/library/cc772156.aspx

     

    Based on my research, I suspect the issue is related to the hardware or its driver.

     

    At this time, please try the following suggestions to see if it works:

     

    1.    Please completely remove and reinstall the DVD drive in Device Manager and see if it works.

     

    2.    You can also refer to the following Knowledge Base and try the solution:

     

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista:

    http://support.microsoft.com/kb/929461

     

    If everything worked before, a quick solution is to restore the system back to the previous status when the issue didn’t occur with System Restore. (Note: Performing a system restore may cause the loss of the current system settings; therefore, before doing this, please make sure that the system restore point is not too old and set a restore point for the current status.)

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Wednesday, May 13, 2009 10:37 AM
    Moderator
  • Click Start
    Collapse this imageExpand this image
    , and then click All Programs.
    Click Accessories, and then click Run.
    Type regedit, and then click OK.
    Collapse this imageExpand this image
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    In the navigation pane, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
    On the Edit menu, click Delete.
    When you are prompted to confirm the deletion, click Yes.
    In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
    On the Edit menu, click Delete.
    When you are prompted to confirm the deletion, click Yes.
    Exit Registry Editor.
    Restart the computer.


    Arun
    Thursday, May 21, 2009 2:37 AM

All replies

  • Hi,

     

    Thank you for posting.

     

    Regarding the error message, please refer to the following document:

     

    Code 19: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged

    http://technet.microsoft.com/en-us/library/cc772156.aspx

     

    Based on my research, I suspect the issue is related to the hardware or its driver.

     

    At this time, please try the following suggestions to see if it works:

     

    1.    Please completely remove and reinstall the DVD drive in Device Manager and see if it works.

     

    2.    You can also refer to the following Knowledge Base and try the solution:

     

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista:

    http://support.microsoft.com/kb/929461

     

    If everything worked before, a quick solution is to restore the system back to the previous status when the issue didn’t occur with System Restore. (Note: Performing a system restore may cause the loss of the current system settings; therefore, before doing this, please make sure that the system restore point is not too old and set a restore point for the current status.)

     

    Hope this helps. Thanks.


    Nicholas Li - MSFT
    Wednesday, May 13, 2009 10:37 AM
    Moderator
  • Click Start
    Collapse this imageExpand this image
    , and then click All Programs.
    Click Accessories, and then click Run.
    Type regedit, and then click OK.
    Collapse this imageExpand this image
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    In the navigation pane, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    In the right pane, click UpperFilters.

    Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
    On the Edit menu, click Delete.
    When you are prompted to confirm the deletion, click Yes.
    In the right pane, click LowerFilters.

    Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
    On the Edit menu, click Delete.
    When you are prompted to confirm the deletion, click Yes.
    Exit Registry Editor.
    Restart the computer.


    Arun
    Thursday, May 21, 2009 2:37 AM