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Blue screen problem Window 7 RRS feed

  • Question

  • Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 50
      BCP1: FFFFF880E3301360
      BCP2: 0000000000000000
      BCP3: FFFFF88005971A18
      BCP4: 0000000000000005
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\101413-17518-01.dmp
      C:\Users\User\AppData\Local\Temp\WER-47486-0.sysdata.xml

    blue screen when i open internet explorer 

    Monday, October 14, 2013 5:54 AM

Answers

  • Hi,

    We need more information. So please collect dump file as the following steps to help us analyze your issue.

    Firstly please ensure minidump enabled:
    1. Right click “Computer” and choose “Properties”;
    2. Click “System protection”;
    3. Under the Advanced tab, under the “Startup and Recovery” click “Settings... “button;
    4. Uncheck Automatically restart box;
    4. Under the ‘Write Debugging Information” header select “Small memory dump (256 kB) in the dropdown box (the 256kb varies)”;
    5. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump;
    6. Click OK.
    7. Reboot if changes have been made.

    Then get Minidump file:
    1. Copy the contents of \Windows\Minidump to desktop of your computer;
    2. Zip up the copy;
    3. Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
    4. Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Meanwhile, please update all your drivers for test.


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Tuesday, October 15, 2013 2:43 AM

All replies

  • Hi,

    We need more information. So please collect dump file as the following steps to help us analyze your issue.

    Firstly please ensure minidump enabled:
    1. Right click “Computer” and choose “Properties”;
    2. Click “System protection”;
    3. Under the Advanced tab, under the “Startup and Recovery” click “Settings... “button;
    4. Uncheck Automatically restart box;
    4. Under the ‘Write Debugging Information” header select “Small memory dump (256 kB) in the dropdown box (the 256kb varies)”;
    5. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump;
    6. Click OK.
    7. Reboot if changes have been made.

    Then get Minidump file:
    1. Copy the contents of \Windows\Minidump to desktop of your computer;
    2. Zip up the copy;
    3. Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
    4. Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.

    Meanwhile, please update all your drivers for test.


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Tuesday, October 15, 2013 2:43 AM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.

    If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    Basic troubleshooting Windows/hardware here
    You can read more about BSODS here
    You can learn how to test your memory here
    Asking an effective question gets help faster read how here
    Driver verifier-Tracking down a mis behaving driver  here



    Wanikiya & Dyami--Team Zigzag

    Tuesday, October 15, 2013 2:52 AM