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Force remove malware plug-in Internet Explorer 11 Windows 8.1 RRS feed

  • Question

  • Hi,

    I have a malware add-on (browser search hijacker) that can't be removed using conventional means:

    When I try to remove the by double clicking that add-on and select 'Remove', the Remove button is greyed out. See below:

    How would I force remove the offending malware?

    Thanks.

    Wednesday, January 1, 2014 1:58 PM

All replies

  • I recommend using Autoruns and revo uninstaller to remove it. Also make sure to remove any traces in the registry. 
    Wednesday, January 1, 2014 2:51 PM
  • See: "How to Reset Internet Explorer settings".


    Then...

    1. Please download and run the Microsoft Safety Scanner tool (freeware).
    2. Reboot your PC.
    3. Please download and update Malwarebytes Anti-Malware Free
    4. Reboot Windows in Safe Mode and run a Full Scan with Malwarebytes Anti-Malware.
    5. Download and Run AdwCleaner and RogueKiller (Freeware)
    6
    . Reboot and Test.

    Best of Luck,


    Vincenzo Di Russo
    Microsoft® MVP Windows Internet Explorer, Windows & Security Expert - since 2003.
    Moderator in the Microsoft Community and TechNet Forums
    My MVP Profile

    Wednesday, January 1, 2014 2:54 PM
  • QVOD.com appears to be a hardware provider....

    It looks like some of their 'free-ware' has been installed on your new? computer?

    In the first instance contact the company where you purchased the computer to obtain instructions to remove any third-party software installed with the OEM build.

    or

    Start>Control Panel>Programs and Features..... sort by Publisher

    locate "Shenzhen QVOD Technology Co.. ltd

    in the list and then click the 'Uninstall' button...

    Reboot your computer for the full changes to take effect.

    Then

    Start>Control Panel>Default Programs.

    Reset your default programs to the Windows defaults..... (the uninstaller for the QVOD player should reset them back to the defaults... but maybe not)

    good luck....


    Rob^_^

    • Proposed as answer by blair deng Thursday, January 2, 2014 6:54 AM
    Thursday, January 2, 2014 4:06 AM
  • Uninstalling obviously doesn't completely remove the add-on. Neither does resetting IE.

    None of the malware removal tools pick it up yet.

    IE must keep a list of add-ins to load in a list somewhere in Windows 8.1. Maybe if someone could tell me where it is kept I could just remove that entry.

    Monday, January 6, 2014 11:45 AM