locked
Driver Power State Failure BSOD RRS feed

  • Question

  • Here are the technical details,

    Running Windows 7 Home Premium x64 on a Dell Studio XPS 13 laptop

    The problem is that when I go to put the laptop into sleep mode, the screen goes black but the machine is still on! The HDD light continues to flash and the keyboard is still lit. And the only way to get out of this is to hold the power button down and shut it down that way. This occurs when I close the lid.

    I have tried tweaking all the controls in the advanced power menu but the problem remains.

    Additionally, if I leave the laptop alone for a while and the screen turns off to conserve power, I receive a blue screen with the error message "driver power state failure"

    Tuesday, June 29, 2010 8:09 PM

Answers

  • Can you please upload the contents of c:\windows\minidump to your SkyDrive and provide a link?

    For dealing with Blue Screens, general guidance follows:

    Consider running chkdsk on all partitions.  Let chkdsk complete on each partition and see if that helps.

    Also consider running SFC /SCANNOW.

    Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're  using the latest BIOS.

    Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily  good memory - it just hasn't failed a test.  Consider systematically eliminating RAM from the system - run with a couple of  modules for a while, and see how things go. Then try the other modules.

    If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot?

    For memory corruption cases such as you seem to be experiencing, it can be helpful to use Driver Verifier.  To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out  of the dialog.

    Then, reboot and use the system as you normally would, and wait for a problem.  In the event that the system does not boot  completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.

    Wait for a bugcheck to occur after enabling verifier as described, and then upload it to your SkyDrive, and provide a link.

    Tuesday, June 29, 2010 8:29 PM
  • Hi,

     

    Please refer to the following link to download and update the Dell XPS 1340 System BIOS to improve the power management.

     

    http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R263952&SystemID=STUDIOXPS13&servicetag=&os=W764&osl=en&deviceid=17106&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=388051

     

    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    Does it work?

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 30, 2010 7:19 AM

All replies

  • Can you please upload the contents of c:\windows\minidump to your SkyDrive and provide a link?

    For dealing with Blue Screens, general guidance follows:

    Consider running chkdsk on all partitions.  Let chkdsk complete on each partition and see if that helps.

    Also consider running SFC /SCANNOW.

    Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're  using the latest BIOS.

    Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily  good memory - it just hasn't failed a test.  Consider systematically eliminating RAM from the system - run with a couple of  modules for a while, and see how things go. Then try the other modules.

    If you boot into safe mode, do you still experience bugchecks? What about if you do a clean boot, or device clean boot?

    For memory corruption cases such as you seem to be experiencing, it can be helpful to use Driver Verifier.  To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort by Provider->select all non-Microsoft drivers->Finish, and OK your way out  of the dialog.

    Then, reboot and use the system as you normally would, and wait for a problem.  In the event that the system does not boot  completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the changes.

    Wait for a bugcheck to occur after enabling verifier as described, and then upload it to your SkyDrive, and provide a link.

    Tuesday, June 29, 2010 8:29 PM
  • Hi,

     

    Please refer to the following link to download and update the Dell XPS 1340 System BIOS to improve the power management.

     

    http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R263952&SystemID=STUDIOXPS13&servicetag=&os=W764&osl=en&deviceid=17106&devlib=0&typecnt=0&vercnt=3&catid=-1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=388051

     

    Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

     

    Does it work?

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, June 30, 2010 7:19 AM