Configuration of call answering rules, greetings, voicemail greeting from Lync ..... RRS feed

  • Question

  • Hi,

    I have searched all over the web for an article that details the configuration of call answering rules, greetings, and greetings configured from within Lync. FOUND NONE!!!!!!!!!!

    When i create a call answering rule and put a condition when my schedule shows I am away, what does it refer to?? how does one set his status to away in outlook (I know that it is not talking about status in Lync)

    When a user uses lync client to configure his greeting for when he is in office and when he is away, what do they refer to? Automatic reply on versus off???

    When a user records his greeting via lync client and then creates a call answering rule and records a greeting for it, does it simply override what he has configured via Lync client?

    when a user configures call answering rule and also configures greeting,,,,,,,,, where the ... this greeting came from?

    I would greatly appreciate if someone can point me to a Microsoft document that ACTUALLY explains these..


    Wednesday, July 29, 2015 2:13 AM

All replies

  •  how does one set his status to away in outlook ?

    It updates your presence based  on the calendar information 

    Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish (MVP)

    Sunday, August 9, 2015 1:47 PM
  • Sorry but not helpful comment. Have you managed or at least used Lync with enterprise voice? 

    This is a mystery that no one knows apparently.

    Thursday, August 20, 2015 2:07 PM
  • These are two different things.

    In Lync you could not configure any greetings, this could only be done with Exchange UM.

    Only with an Lync Responsegroup it is direct possible to create some depending time greetings.

    To use the "settings will apply:during work hours...", you have to setup your working time on the outlook calendar!

    The status of the Lync client has no impact to this rule.

    If you use the call answering rule in OWA, this depend on you settings in Exchange and you have always to forward your calls to Exchange UM, to use these rules, but Exchange UM can not forward the call to you Lync client if you have call forward active.

    Only solution will be to create a Exchange answering plan to manage the incoming calls!.

    I hope this can help a little bit?

    regards Holger Technical Specialist UC

    Wednesday, September 16, 2015 4:34 PM