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Outlook sync issue. RRS feed

  • Question

  • Hi All,

    Outlook is getting these 2 errors within every 10 minutes.

    1.Microsoft Exchange offline address book

                    Not downloading Offline address book files.  A server (URL) could not be located.

                    0X80004005

    2.Microsoft Exchange offline address book

                   Not downloading Offline address book files.  A server (URL) could not be located.

                   0X8004010F

     when i run a Test Outlook Configuration it goes as below:

    Autodiscover to webmail.external domain name/autodiscover failed (0X80004005), then

    the FQDN of the internal domain/autodiscover failed (0X80004005),

    then autodiscover.internal domainame/autodiscover failed (0X80004005),

    Local autodiscover for internal domainname failed (0X8004010F)

    This server has transitioned recently from a exchange 2003 to this exchange 2007. They are using a internal CA certificate which has SANs specified. I added 2 host records for autodiscover in both the internal and external DNS zones but that did not solve.

    In the event viewer of the Exchnage i found these messages:

     Event Type: Warning
    Event Source: MSExchangeSA
    Event Category: OAL Generator
    Event ID: 9320
    Date: 3/3/2008
    Time: 5:07:47 AM
    User: N/A
    Computer: SERVER1
    Description:
    OALGen could not generate full details for some entries in the offline
    address list for address list '\Global Address List'.  To see which
    entries are affected, event logging for the offline address list
    generator must be set to at least medium.
    - Default Offline Address List

    Event Type: Error
    Event Source: MSExchangeSA
    Event Category: OAL Generator
    Event ID: 9360
    Date: 3/3/2008
    Time: 5:06:22 AM
    User: N/A
    Computer: SERVER1
    Description:
    OALGen encountered an error while generating the changes.oab file for
    version 2 and 3 differential downloads of address list '\Global
    Address List'.  The offline address list has not been updated so
    clients will not be able to download the current set of changes.
    Check other logged events to find the cause of this error.
    If the cause of the problem was intentional or cannot be resolved,
    OALGen can be forced to post a full offline address list by creating
    the DWORD registry key 'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
    \Services\MSExchangeSA\Parameters\OAL post full if diff fails' and
    setting it to 1 on this server.  When OALGen next generates the
    offline address list, clients will perform a full OAB download.  After
    that time, the registry key should be removed to prevent further full
    downloads.


    Event Type: Warning
    Event Source: MSExchangeSA
    Event Category: OAL Generator
    Event ID: 9340
    Date: 3/3/2008
    Time: 5:06:22 AM
    User: N/A
    Computer: Server1
    Description:
    A new parent Legacy Exchange DN container value '/o=Company Name,
    Exchange Administrative Group (FYDIxxxxxxx)/cn=Recipients' was found
    during generation of the differential update file for offline address
    list '\Global Address List'.  This will force clients using this
    offline address list to do a full download of the offline address
    list.

    Do i have to add the registry value which is mentioned in the event id 9360.

    Also when i ran Get-AutodiscoverVirtualDirector the Internal Url part is blank.

    wiht Tets-outlookwebservices
         Id                                                               Type Message
         --                                                               ---- -------
       1003                                                        Information About to test AutoDiscover with the e-mail address Administrat...
       1007                                                        Information Testing server server.mydomain.com with the publ...
       1019                                                        Information Found a valid AutoDiscover service connection point. The AutoD...
       1013                                                              Error When contacting https://webmail.mydomain.com...
       1006                                                              Error The Autodiscover service could not be contacted.

    Could someone can help me pls :)

    Thanks

    Tuesday, April 5, 2011 12:23 PM

Answers

  • Run your test at www.testexchangeconnectivity.com for autodiscover and post the results. Also check the NTFS permissions your autodiscover.xml files on your CAS and make sure authenticated users have read & execute, list folder contents, read.

    C:\Program Files\Microsoft\Exchange Server\ClientAccess\Autodiscover 


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
    • Marked as answer by Ckanishka Tuesday, April 5, 2011 3:34 PM
    Tuesday, April 5, 2011 1:02 PM
  • You have the below error

    Attempting to resolve the host name autodiscover. abc.com in DNS. 

    The host name couldn't be resolved.

    Tell me more about this issue and how to resolve it

    Additional Details

    Host autodiscover. abc.com couldn't be resolved in DNS Exception details:

    Message: The requested name is valid, but no data of the requested type was found

    Type: System.Net.Sockets.SocketException

    This means autodiscover. abc.com is not registered on public domain. Do you have installed the certificates required for autodiscover. abc.com?

    • Marked as answer by Ckanishka Tuesday, April 5, 2011 3:34 PM
    Tuesday, April 5, 2011 2:39 PM
  • they have not put a A record as Autodiscover.abc.com in isp, i checked with a machine which has not connected to internet those computers doesnot have this issue.

    Thanks a lot for the help.

    • Marked as answer by Ckanishka Tuesday, April 5, 2011 3:34 PM
    Tuesday, April 5, 2011 3:34 PM

All replies

  • Run your test at www.testexchangeconnectivity.com for autodiscover and post the results. Also check the NTFS permissions your autodiscover.xml files on your CAS and make sure authenticated users have read & execute, list folder contents, read.

    C:\Program Files\Microsoft\Exchange Server\ClientAccess\Autodiscover 


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
    • Marked as answer by Ckanishka Tuesday, April 5, 2011 3:34 PM
    Tuesday, April 5, 2011 1:02 PM
  • Where is your OAB Generation pointed ?

    Where is your current OAB?

    Which version of outlook you are using ?

    IN Exchange OAB folder required permission are set ?

    Do you have made the SRV record in DNS for your AutoDiscover?

    You are not able to connect internally and externally both ?

    Tuesday, April 5, 2011 1:27 PM
  • James for your quetsions permissions are ok

    here is the results it failed. i have replaced the external domain name with abc.com

    ExRCA is attempting to test Autodiscover for administrator@abc.com

     Testing Autodiscover failed.

     Test Steps

     Attempting each method of contacting the Autodiscover service.

     The Autodiscover service couldn't be contacted successfully by any method.

     Test Steps

     Attempting to test potential Autodiscover URL https:// abc.com /AutoDiscover/AutoDiscover.xml

     Testing of this potential Autodiscover URL failed.

     Test Steps

     Attempting to resolve the host name abc.com in DNS.

     The host name couldn't be resolved.

      Tell me more about this issue and how to resolve it

     Additional Details

     Host abc.com couldn't be resolved in DNS Exception details:

    Message: The requested name is valid, but no data of the requested type was found

    Type: System.Net.Sockets.SocketException

    Stack trace:

    at System.Net.Dns.GetAddrInfo(String name)

    at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)

    at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)

    at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()

    .

      

     

    Attempting to test potential Autodiscover URL

    https://autodiscover. abc.com /AutoDiscover/AutoDiscover.xml

     Testing of this potential Autodiscover URL failed.

     Test Steps

     Attempting to resolve the host name autodiscover. abc.com in DNS.

     The host name couldn't be resolved.

      Tell me more about this issue and how to resolve it

     Additional Details

     Host autodiscover. abc.com couldn't be resolved in DNS Exception details:

    Message: The requested name is valid, but no data of the requested type was found

    Type: System.Net.Sockets.SocketException

    Stack trace:

    at System.Net.Dns.GetAddrInfo(String name)

    at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)

    at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)

    at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()

    .

     

    Attempting to contact the Autodiscover service using the HTTP redirect method.

     The attempt to contact Autodiscover using the HTTP Redirect method failed.

     Test Steps

     Attempting to resolve the host name autodiscover. abc.com in DNS.

     The host name couldn't be resolved.

      Tell me more about this issue and how to resolve it

     Additional Details

     Host autodiscover. abc.com couldn't be resolved in DNS Exception details:

    Message: The requested name is valid, but no data of the requested type was found

    Type: System.Net.Sockets.SocketException

    Stack trace:

    at System.Net.Dns.GetAddrInfo(String name)

    at System.Net.Dns.InternalGetHostByName(String hostName, Boolean includeIPv6)

    at System.Net.Dns.GetHostAddresses(String hostNameOrAddress)

    at Microsoft.Exchange.Tools.ExRca.Tests.ResolveHostTest.PerformTestReally()

    .

     Attempting to contact the Autodiscover service using the DNS SRV redirect method.

     ExRCA failed to contact the Autodiscover service using the DNS SRV redirect method.

     Test Steps

     Attempting to locate SRV record _autodiscover._tcp. abc.com in DNS.

     The Autodiscover SRV record wasn't found in DNS.

      Tell me more about this issue and how to resolve it

     

    Navepreet Arora - there is no connetcion issues mail can be received and send in ouylook sync issues folder they get above mentioned 2 error messages in every 10 minutes.

    Outlook is 2007

    when run get-offlineaddressbok command it shows the internal server.

    OAB Permission - System > Full control, IIS_IUSRS > Special permission, Exchangeservername\Administrator > Full Control

    No SRV records in both zones however i added  a SRV record to internal zone because of when i ran the Test Outlook COnfiguration at last i got this error :

    Srv record lookup for internal FQDN FAILED (0x8004010f)

    Tuesday, April 5, 2011 1:58 PM
  • You have the below error

    Attempting to resolve the host name autodiscover. abc.com in DNS. 

    The host name couldn't be resolved.

    Tell me more about this issue and how to resolve it

    Additional Details

    Host autodiscover. abc.com couldn't be resolved in DNS Exception details:

    Message: The requested name is valid, but no data of the requested type was found

    Type: System.Net.Sockets.SocketException

    This means autodiscover. abc.com is not registered on public domain. Do you have installed the certificates required for autodiscover. abc.com?

    • Marked as answer by Ckanishka Tuesday, April 5, 2011 3:34 PM
    Tuesday, April 5, 2011 2:39 PM
  • Hi All,

    Outlook is getting these 2 errors within every 10 minutes.

    1.Microsoft Exchange offline address book

                    Not downloading Offline address book files.  A server (URL) could not be located.

                    0X80004005

    2.Microsoft Exchange offline address book

                   Not downloading Offline address book files.  A server (URL) could not be located.

                   0X8004010F

     when i run a Test Outlook Configuration it goes as below:

    Autodiscover to webmail.external domain name/autodiscover failed (0X80004005), then

    the FQDN of the internal domain/autodiscover failed (0X80004005),

    then autodiscover.internal domainame/autodiscover failed (0X80004005),

    Local autodiscover for internal domainname failed (0X8004010F)

    This server has transitioned recently from a exchange 2003 to this exchange 2007. They are using a internal CA certificate which has SANs specified. I added 2 host records for autodiscover in both the internal and external DNS zones but that did not solve.

    In the event viewer of the Exchnage i found these messages:

     Event Type: Warning
    Event Source: MSExchangeSA
    Event Category: OAL Generator
    Event ID: 9320
    Date: 3/3/2008
    Time: 5:07:47 AM
    User: N/A
    Computer: SERVER1
    Description:
    OALGen could not generate full details for some entries in the offline
    address list for address list '\Global Address List'.  To see which
    entries are affected, event logging for the offline address list
    generator must be set to at least medium.
    - Default Offline Address List

    Event Type: Error
    Event Source: MSExchangeSA
    Event Category: OAL Generator
    Event ID: 9360
    Date: 3/3/2008
    Time: 5:06:22 AM
    User: N/A
    Computer: SERVER1
    Description:
    OALGen encountered an error while generating the changes.oab file for
    version 2 and 3 differential downloads of address list '\Global
    Address List'.  The offline address list has not been updated so
    clients will not be able to download the current set of changes.
    Check other logged events to find the cause of this error.
    If the cause of the problem was intentional or cannot be resolved,
    OALGen can be forced to post a full offline address list by creating
    the DWORD registry key 'HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
    \Services\MSExchangeSA\Parameters\OAL post full if diff fails' and
    setting it to 1 on this server.  When OALGen next generates the
    offline address list, clients will perform a full OAB download.  After
    that time, the registry key should be removed to prevent further full
    downloads.


    Event Type: Warning
    Event Source: MSExchangeSA
    Event Category: OAL Generator
    Event ID: 9340
    Date: 3/3/2008
    Time: 5:06:22 AM
    User: N/A
    Computer: Server1
    Description:
    A new parent Legacy Exchange DN container value '/o=Company Name,
    Exchange Administrative Group (FYDIxxxxxxx)/cn=Recipients' was found
    during generation of the differential update file for offline address
    list '\Global Address List'.  This will force clients using this
    offline address list to do a full download of the offline address
    list.

    Do i have to add the registry value which is mentioned in the event id 9360.

    Also when i ran Get-AutodiscoverVirtualDirector the Internal Url part is blank.

    wiht Tets-outlookwebservices
         Id                                                               Type Message
         --                                                               ---- -------
       1003                                                        Information About to test AutoDiscover with the e-mail address Administrat...
       1007                                                        Information Testing server server.mydomain.com with the publ...
       1019                                                        Information Found a valid AutoDiscover service connection point. The AutoD...
       1013                                                              Error When contacting https://webmail.mydomain.com...
       1006                                                              Error The Autodiscover service could not be contacted.

    Could someone can help me pls :)

    Thanks


    Yes, you need to add that registry entry.

     

    Are the OAB URL errors happening for internal users as well?

    For the URL errors, please post the output of Get-OabVirtualDirectory -Server <CAS Server> | Fl

    What you need to check specifically is the what is set for URLs, what is set for RequireSSL and compare that with what Outlook thinks its connecting to when test Email AutoConfiguration. ALso ensure your the AutodiscoverServiceInternalUri is set correctly using Set-ClientAccessServer and that the internal and externalURLs are valid when checked with
    Get-WebServicesVirtualDirectory


    Tuesday, April 5, 2011 2:51 PM
  • they have not put a A record as Autodiscover.abc.com in isp, i checked with a machine which has not connected to internet those computers doesnot have this issue.

    Thanks a lot for the help.

    • Marked as answer by Ckanishka Tuesday, April 5, 2011 3:34 PM
    Tuesday, April 5, 2011 3:34 PM