I am not sure if this is a Lync Client or Polycom UC issues. I have posted on the Polycom community however no one ever answers so I am trying my luck here. (http://community.polycom.com/t5/VoIP/VVX-BTOE-Video-Call-to-Lync-Client-603-Decline/m-p/70307#M12058)
I have Lync 2013 Client and VVX500 paired with BTOE. If I make an inbound video call, a toast pop up shows incoming call then changes to inviting to a video call, as soon as the video invitation toast appears, the call is immediately decline 603
and sent to voicemail.
If I disabled BTOE, the call comes in fine, both the Lync client and the VVX will ring, the toast pop up says inviting to a video call and I can use the Lync client to answer the video call.
I have found that it can get it to work with BTOE running if there is an existing IM window opened first, when I then select video call, its get added, not invited. In short, when BTOE is on, adding video to an existing conversation is ok, inviting
to a new video conversation fails.
Lync Client Trace
02/17/2015|10:12:17.872 1028:1600 INFO ::
SIP/2.0 603 Decline
Via: SIP/2.0/TLS 10.1.2.3:5061;branch=z9hG4bK09EB59D3.878067B2BD5BA2F3;branched=FALSE;ms-internal-info="clTPvXadK7IgmwymnUOPmAwURJgRK-31dcZyFOKfwj-luyZ4CHtVuuMAAA"
Via: SIP/2.0/TLS 10.1.0.2:63193;branch=z9hG4bKF4F578A1.7CD7D5FBC59512EC;branched=TRUE;ms-received-port=63193;ms-received-cid=1529000
Via: SIP/2.0/TLS 10.1.0.3:62226;branch=z9hG4bK02B03964.8FB8BAF0BD59A2F3;branched=FALSE;ms-received-port=62226;ms-received-cid=116A500
Via: SIP/2.0/TLS 192.168.50.35:55338;branch=z9hG4bK692468C1.645DAB63422602EA;branched=FALSE;ms-internal-info="cqkBAMfyk84SSTy0QFCKF3uTBlR3EPlBBjEs03HXe3MjJjq11kd6564QAA";received=server.domain.com.au;ms-received-port=55338;ms-received-cid=15ACE00
Via: SIP/2.0/TLS 192.168.20.93:49665;branch=z9hG4bK5CD0F064.79815F1838A0E2EC;branched=FALSE;ms-received-port=49665;ms-received-cid=5C3100
Via: SIP/2.0/TLS 192.168.20.91:56827;branch=z9hG4bK4d37782f;ms-received-port=56827;ms-received-cid=10D5E00
From: <sip:user1@domain.com.au>;epid=212336682833;tag=c3cc787854
To: <sip:user2@domain.com.au;epid=02b20eda9a;tag=004dab121b
Call-ID: fdda2d3b-f866-4fc0-911d-52325c367468
CSeq: 2761 INVITE
Record-Route: <sip:server.domain.com.au:5061;transport=tls;opaque=state:Ci.R15b4d00;lr;ms-route-sig=hq2GqYQH_bwrx81dIPmdpVxGJ1-6Efhii6WH0Y2xZ30LuyZ4CHd1QD1QAA>;ms-rrsig=hq4nGI47yeltpJOyJdVQer6IRdzSfd_tMWMZ0DcO6s3giyZ4CHd1QD1QAA;tag=D98DD6387856815820B8A77612357DD3
Record-Route: <sip:server.domain.com.au:5061;transport=tls;opaque=state:F;lr>;tag=979939159978D94B1CC557683CC07627
Record-Route: <sip:server.domain.com.au:5061;transport=tls;lr>;tag=D98DD6387856815820B8A77612357DD3
Record-Route: <sip:server.domain.com.au:5061;transport=tls;epid=212336682833;lr;ms-key-info=AAEAAd5fgB2zCJuKJUrQAZsNiN7Rdf2OP7P4CDdEYhzeJcOCii5YjmTeMtsz3EmjXIuNgi_5b30JZRPun9XUxIVFpc6gs9uexzcgQ46wibGt1ysnGC2feNZAgGDUP1-21V8CflzxuaSZh8A4-W37pwPQiYGmOO2tQd9gtZAHIUixQ2G9oDAaDHpKn59JnbPCOUjW-3sOpwSOeMCr088E_cyaNKQGUs05M_q_WZAKF8BQB9k3IoNofk9ANhmBel-3hAyF9HBzS3LPLn1-97RsNQHT1izFiJh5is9U3XeATJ45xU_4gNBhpRuicYLK-yt48XDQqHFznTUVPo0zJDQ-xEbnEV6OS7zcay_2jSUg3Sx6tc8mXgxikd8I02Rf_b_LdbG-sNrX8OVG_7PWrIquprKykEj0WeLlaEDFBdQkQcsVKyHm3-T3FBAHFrcUHA4YOwbGtW6K2Ktd8udJ0kEyjHh34B2-Gc1czr1C7Q4IDl7X7w2mo4n74Z3EYhWS8s0qWABtRbIGsIy_tdDuWe2srrFpYg_axBx316kmHvNTZhiFzNqmWpJaXo0UnyJ3UzA8fYcXUj6WaMnVDsyxUu3qaztpwacrrZQcwx2LjgoU7SVKkxeAZxODoCmNtdyuRydRcmUT_A8B-4Zq4TRf-tz9nGz5OEJQ68cRBZg_aq95fmZGP1pYKDfF1Xy3ZITzLzc_;ms-route-sig=apVuIPCCfyeKrZIly3WpAr9uyi4-qNp9uMnq52Y0QezkZjq11kMgZx9QAA>;ms-rrsig=apDspj0GfvYaSUD2rk62B_EWptxL9jVzfKreNWj_dwFVtjq11kMgZx9QAA;tag=3C19ED7A255CD46B526D92A75CFB434F
Record-Route: <sip:server.domain.com.au:5061;transport=tls;opaque=state:T;lr>;tag=96EF6F280233691217CC3ABE68DB5DC3
User-Agent: UCCAPI/15.0.4675.1000 OC/15.0.4675.1000 (Microsoft Lync)
Ms-client-diagnostics: 51004; reason="Action initiated by user"
Proxy-Authorization: TLS-DSK qop="auth", realm="SIP Communications Service", opaque="0344086F", targetname="server.domain.com.au", crand="3c4d71dd", cnum="24", response="7bf1620d04b14007827aa19a79682fefb688078d"
Content-Length: 0
VVX Trace
0217101229|sip |0|29941|<<< Data received TLS
0217101229|sip |0|29941| CANCEL sip:user1@domain.com.au:56462;transport=tls;ms-received-cid=11D5E00 SIP/2.0
0217101229|sip |0|29941| Via: SIP/2.0/TLS 10.1.0.2:5061;branch=z9hG4bKF4F578A1.2FB1C493C59512EC;branched=FALSE
0217101229|sip |0|29941| Authentication-Info: TLS-DSK qop="auth", opaque="737D74E4", srand="ED605741", snum="36", rspauth="8edb3e544f1f8c8199cf949f03afa6ae39754f3b", targetname="server.domain.com.au",
realm="SIP Communications Service", version=4
0217101229|sip |0|29941| Max-Forwards: 70
0217101229|sip |0|29941| CSeq: 2761 CANCEL
0217101229|sip |0|29941| Call-ID: fdda2d3b-f866-4fc0-911d-52325c367468
0217101229|sip |0|29941| To: <sip:user@2domain.com.au>;epid=0004f2840839
0217101229|sip |0|29941| From: <sip:user1@domain.com.au;epid=212336682833;tag=c3cc787854
0217101229|sip |0|29941| Content-Length: 0
0217101229|sip |0|29941| Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FDefaultRouting
0217101229|sip |0|29941| ms-edge-proxy-message-trust: ms-source-type=AutoFederation;ms-ep-fqdn=server.domain.com.au;ms-source-verified-user=verified;ms-source-network=federation
0217101229|sip |0|29941| Reason: SIP;cause=603;text="Decline"
0217101229|sip |0|29941| ms-diagnostics-public: 5025;reason="Cancel sent by application for INVITE client transaction.";AppUri="http%3A%2F%2Fwww.microsoft.com%2FLCS%2FDefaultRouting"
0217101229|sip |0|29941|
Let me know if you want to see more trace.
Thanks in advance
