APPCRASH : windows explorer is not responding ( vista) RRS feed

  • Question

  • i have this message cropping up wen i try to open or copy sum video files.now even when i try to open ma external hard drive or my pen drive dis error strts to appear. i hav tried doin a system restore but dind help.plz giv me a solution as soon as possible...........

    d crash report is as follows:


    Problem Event Name:    APPCRASH
      Application Name:    explorer.exe
      Application Version:    6.0.6001.18164
      Application Timestamp:    4907e242
      Fault Module Name:    ffdshow.ax
      Fault Module Version:
      Fault Module Timestamp:    4a912ffb
      Exception Code:    c0000005
      Exception Offset:    0024a658
      OS Version:    6.0.6001.
      Locale ID:    16393
      Additional Information 1:    fd00
      Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
      Additional Information 3:    fd00
      Additional Information 4:    ea6f5fe8924aaa756324d57f8783

    Sunday, July 4, 2010 9:25 PM

All replies

  • 1. Try installing all the latest Windows Update.

    2. Login in safe mode of your computer and try to perform same operation which you use encounter above error message in normal mode.

    if it works without any error message in safe mode, create a new user account and check in it (restarting the computer in normal mode )

    3. Disable all the antivirus.

    4. If you still get the error message, repair the OS

    visit www.onsfix.com for any free help if required

    Tuesday, April 10, 2012 12:23 PM
  • What about the ffdshow.ax module? The exception code "c0000005" indicates an access violation.
    It could be a faulting Explorer shell extension: you could use the program that you find at the following address


    to get a list of the installed shell extension and disable one or more of them if you want.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Wednesday, April 11, 2012 9:07 PM