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i just got a BSOD with windows 7 RRS feed

  • Question

  • Hi, i just got a BSOD and i dont know what todo next, i was playing world of warcraft and it come up

     

    after the restart i got this:

     

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    2057

    Additional information about the problem:
      BCCode:    4a
      BCP1:    0000000075252E09
      BCP2:    0000000000000002
      BCP3:    0000000000000000
      BCP4:    FFFFF880054ADCA0
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    any help would be great.

     

    thanks

     

    edit: i just seen how you can upload the minidump, i think have done it right.

     

    https://skydrive.live.com/#!/?cid=0ba34b435d2ca6e2&sc=documents&uc=1&id=BA34B435D2CA6E2!120


    • Moved by Carey FrischMVP Sunday, July 10, 2011 5:31 PM Moved to more appropriate forum category (From:Windows 7 Miscellaneous)
    Saturday, July 9, 2011 8:07 PM

Answers

  •  

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    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)

    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.

    Arguments:

    Arg1: 0000000075372e09, Address of system function (system call routine)

    Arg2: 0000000000000002, Current IRQL

    Arg3: 0000000000000000, 0

    Arg4: fffff88009a98ca0, 0

     

    Debugging Details:

    ------------------

     

     

    PROCESS_NAME:  vsmon.exe

     

    BUGCHECK_STR:  RAISED_IRQL_FAULT

     

    FAULTING_IP: 

    +6438343130353262

    00000000`75372e09 ??              ???

     

    CUSTOMER_CRASH_COUNT:  1

     

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

     

    CURRENT_IRQL:  2

     

    LAST_CONTROL_TRANSFER:  from fffff80002adc2a9 to fffff80002adcd00

     

    STACK_TEXT:  

    fffff880`09a98a68 fffff800`02adc2a9 : 00000000`0000004a 00000000`75372e09 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx

    fffff880`09a98a70 fffff800`02adc1e0 : fffff880`09a98ca0 fffffa80`0640f4f0 fffff880`09a98bf8 00000000`00000000 : nt!KiBugCheckDispatch+0x69

    fffff880`09a98bb0 00000000`75372e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245

    00000000`02dbea28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75372e09

     

     

    STACK_COMMAND:  kb

     

    FOLLOWUP_IP: 

    nt!KiSystemServiceExit+245

    fffff800`02adc1e0 4883ec50        sub     rsp,50h

     

    SYMBOL_STACK_INDEX:  2

     

    SYMBOL_NAME:  nt!KiSystemServiceExit+245

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: nt

     

    IMAGE_NAME:  ntkrnlmp.exe

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b

     

    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245

     

    BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245

     

    Followup: MachineOwner

    ---------

    ------------------------------------------------------------------------------------------------

    The BSOD occured when vsmon.exe process was running. This process belongs to zone alarm. Please uninstall it and check again. I suspect that it the cause of your problem.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

     

    • Proposed as answer by Miya Yao Tuesday, July 12, 2011 6:59 AM
    • Marked as answer by Clickie Friday, July 15, 2011 4:18 PM
    Sunday, July 10, 2011 9:39 PM
  • Bug Check Code 0x4a: http://msdn.microsoft.com/en-us/library/ff559001(VS.85).aspx

    Please set the folder for public access.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Miya Yao Monday, July 18, 2011 2:01 AM
    Sunday, July 10, 2011 2:35 AM

All replies

  • Bug Check Code 0x4a: http://msdn.microsoft.com/en-us/library/ff559001(VS.85).aspx

    Please set the folder for public access.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Miya Yao Monday, July 18, 2011 2:01 AM
    Sunday, July 10, 2011 2:35 AM
  • Thanks for the reply,

    Sorry about the folder, i think i set the folder to public now.

    if you could check it for me that would be great.

     

    thanks again.

    Sunday, July 10, 2011 3:42 PM
  • I just got another one.

     

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    2057

    Additional information about the problem:
      BCCode:    4a
      BCP1:    0000000075372E09
      BCP2:    0000000000000002
      BCP3:    0000000000000000
      BCP4:    FFFFF88009A98CA0
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    i uploaded the minidump to skydive, its the 071011-36317-01.dmp file for this one.

    https://skydrive.live.com/?cid=0ba34b435d2ca6e2#!/?cid=0ba34b435d2ca6e2&sc=documents&uc=1&id=BA34B435D2CA6E2!120

    anyhelp would be great, Thanks.

    Sunday, July 10, 2011 6:33 PM
  •  

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

     

    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)

    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.

    Arguments:

    Arg1: 0000000075372e09, Address of system function (system call routine)

    Arg2: 0000000000000002, Current IRQL

    Arg3: 0000000000000000, 0

    Arg4: fffff88009a98ca0, 0

     

    Debugging Details:

    ------------------

     

     

    PROCESS_NAME:  vsmon.exe

     

    BUGCHECK_STR:  RAISED_IRQL_FAULT

     

    FAULTING_IP: 

    +6438343130353262

    00000000`75372e09 ??              ???

     

    CUSTOMER_CRASH_COUNT:  1

     

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

     

    CURRENT_IRQL:  2

     

    LAST_CONTROL_TRANSFER:  from fffff80002adc2a9 to fffff80002adcd00

     

    STACK_TEXT:  

    fffff880`09a98a68 fffff800`02adc2a9 : 00000000`0000004a 00000000`75372e09 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx

    fffff880`09a98a70 fffff800`02adc1e0 : fffff880`09a98ca0 fffffa80`0640f4f0 fffff880`09a98bf8 00000000`00000000 : nt!KiBugCheckDispatch+0x69

    fffff880`09a98bb0 00000000`75372e09 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245

    00000000`02dbea28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75372e09

     

     

    STACK_COMMAND:  kb

     

    FOLLOWUP_IP: 

    nt!KiSystemServiceExit+245

    fffff800`02adc1e0 4883ec50        sub     rsp,50h

     

    SYMBOL_STACK_INDEX:  2

     

    SYMBOL_NAME:  nt!KiSystemServiceExit+245

     

    FOLLOWUP_NAME:  MachineOwner

     

    MODULE_NAME: nt

     

    IMAGE_NAME:  ntkrnlmp.exe

     

    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b

     

    FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245

     

    BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsmon.exe_nt!KiSystemServiceExit+245

     

    Followup: MachineOwner

    ---------

    ------------------------------------------------------------------------------------------------

    The BSOD occured when vsmon.exe process was running. This process belongs to zone alarm. Please uninstall it and check again. I suspect that it the cause of your problem.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

     

    • Proposed as answer by Miya Yao Tuesday, July 12, 2011 6:59 AM
    • Marked as answer by Clickie Friday, July 15, 2011 4:18 PM
    Sunday, July 10, 2011 9:39 PM
  • Thanks for your help,

    i uninstalled zonealarm and i have managed to play on games for a while, not one BSOD has come up so far.

     

    Again, thanks for your help and time.

    Friday, July 15, 2011 4:22 PM
  • Thanks for your help,

    i uninstalled zonealarm and i have managed to play on games for a while, not one BSOD has come up so far.

     

    Again, thanks for your help and time.

    Friday, July 15, 2011 4:22 PM