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mouse 2000 not scrolling RRS feed

  • Question

  • HI, i have microsoft keyboard and mouse 2000, the keyboard works fine but the mouse doesn't scroll well at all, most of the time it doesn't work at all other times it works and the scrolling jumps, not smooth, I'm running windows 7 pro, and have checked the intellimouse latest driver, but it says i have the latest,

    i have been trying for many weeks to find a solution but no joy!

    When are you going to fix this problem?

    Wednesday, August 17, 2011 6:28 PM

Answers

  • Hi,

    Have you installed any other mouse pointing software?

    In case this issue is caused due to conflict with certain third party software, certain things you can try are to find out the root cause of the problem are given below.
     
    1.  Have a look whether you can reproduce the problem in safe mode.
     
    Start your computer in safe mode
    http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode
     
    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.
     
    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.
     
    2.  Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.
     
    Refer:
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.microsoft.com/kb/929135
    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

    Regards,


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    Tuesday, August 23, 2011 8:01 AM
    Moderator