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Microsoft Explorer crashin frequently (Windows 8.1) RRS feed

  • Question

  • HI,

    My explorer crashes frequently since the last update. I get the runtime error. Here is log from event viewer -

    Faulting application name: explorer.exe, version: 6.3.9600.17039, time stamp: 0x53156588

    Faulting module name: msvcrt.dll, version: 7.0.9600.16384, time stamp: 0x5215f944

    Exception code: 0x40000015

    Fault offset: 0x0000000000055326

    Faulting process id: 0x2628

    Faulting application start time: 0x01cf6994bef025ea

    Faulting application path: C:\WINDOWS\explorer.exe

    Faulting module path: C:\WINDOWS\system32\msvcrt.dll

    Report Id: aae98e0e-d5af-11e3-be8b-6036dda535fb

    Faulting package full name:

    Faulting package-relative application ID:

    Wednesday, May 7, 2014 6:31 AM

Answers

  • If the error persists it may be useful to obtain a user mode dump of the crash and see if a third party module is actually causing the crash.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00

    After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive or similar site?

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    • Marked as answer by Yolanda Zhu Monday, May 19, 2014 2:26 AM
    Wednesday, May 7, 2014 2:57 PM

All replies

  • this is maybe cause by uninstallation process that may not complete, registry issue windows component issue or windows update issue

    I suggest try to go to safemode, if this issue not persist in safe mode, do clean boot then restart, try to remember if there is any uninstallation process you've done before this issue happen?

    try to uninstall  the C++ runtime and download the latest version from MS site

    try to run system file checker to isolate registry issue

    if all that step not working, system restore might fix your issue

    Wednesday, May 7, 2014 7:05 AM
  • If the error persists it may be useful to obtain a user mode dump of the crash and see if a third party module is actually causing the crash.

    You can configure Windows to create user-mode dumps. Create a System Restore Point first.

    If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder:

    Windows Registry Editor Version 5.00
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe]
    "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\
    00,6d,00,70,00,73,00,00,00

    After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive or similar site?

    Here's a couple of links on using OneDrive (SkyDrive):

    http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

    http://windows.microsoft.com/en-ca/onedrive/share-file-folder

    More info on collecting user-mode dumps:

    http://msdn.microsoft.com/en-us/library/bb787181(VS.85).aspx

    • Marked as answer by Yolanda Zhu Monday, May 19, 2014 2:26 AM
    Wednesday, May 7, 2014 2:57 PM