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    Is it possible to enable a group of users to see all of the tickets (SR and IR) created by that same group of users?

    Now it's that a user can see only his own tickets but what we need is that a user can see tickets form other users on the HTML5 portal.

    Monday, April 10, 2017 10:20 AM

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    Hello,

    As far as I know, this could not be achieved. Self Service Portal is for end user to view their own requests and activities. 

    Regards,

    Yan Li

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, April 21, 2017 8:27 AM

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