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Windows Vista - Windows Explorer crash repeatedly RRS feed

  • Question

  • Hi guys,

     

    I have a Dell laptop which has not been used for a little while.  When I tried to turn it on today, and the following messages keep on popping up:

     

    "windows explorer has stop working" then it will be changed to " windows explorer is restarting",

     

    I could only use IE on it at the moment.

     

    And the problem report looks something like this:

     

    Problem Event Name: APPCRASH

     

    Application Name: Explorer.EXE

     

    Application Version: 6.0.6002.18005

     

    Application Timestamp: 49e01da5

     

    Fault Module Name: stobject.dll

     

    Fault Module Version: 6.0.6002.18392

     

    Fault Module Timestamp: 4d385dbb

     

    Exception Code: c0000096

     

    Exception Offset: 00002ff7

     

    OS Version: 6.0.6002.2.2.0.768.2

     

    Locale ID: 3076

     

    Additional Information 1: fd00

     

    Additional Information 2: ea6f5fe8924aaa756324d57f87834160

     

    Additional Information 3: fd00

     

    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

     

    I have tried to start it on in safe mode, and entered the following:

     

    Start > msconfig.exe > Services> Hide all Microsoft services > Disable all

     

    And then I have restart the computer in safe mode.  But the problem still exist.

     

    I would be grateful if someone could help me out in this.  Thank you in advance for your help.

     

    Kind regards,

    Henry

    Sunday, February 5, 2012 5:25 PM

All replies

  • One more thing,  when I turned off the computer, there's a error message said something like:

    "Application error unknown software exception (0xc0000096) at 0x73352ff7".  

     

    Thanks,

    Henry

    Sunday, February 5, 2012 5:53 PM