Windows Vista - Windows Explorer crash repeatedly RRS feed

  • Question

  • Hi guys,


    I have a Dell laptop which has not been used for a little while.  When I tried to turn it on today, and the following messages keep on popping up:


    "windows explorer has stop working" then it will be changed to " windows explorer is restarting",


    I could only use IE on it at the moment.


    And the problem report looks something like this:


    Problem Event Name: APPCRASH


    Application Name: Explorer.EXE


    Application Version: 6.0.6002.18005


    Application Timestamp: 49e01da5


    Fault Module Name: stobject.dll


    Fault Module Version: 6.0.6002.18392


    Fault Module Timestamp: 4d385dbb


    Exception Code: c0000096


    Exception Offset: 00002ff7


    OS Version: 6.0.6002.


    Locale ID: 3076


    Additional Information 1: fd00


    Additional Information 2: ea6f5fe8924aaa756324d57f87834160


    Additional Information 3: fd00


    Additional Information 4: ea6f5fe8924aaa756324d57f87834160


    I have tried to start it on in safe mode, and entered the following:


    Start > msconfig.exe > Services> Hide all Microsoft services > Disable all


    And then I have restart the computer in safe mode.  But the problem still exist.


    I would be grateful if someone could help me out in this.  Thank you in advance for your help.


    Kind regards,


    Sunday, February 5, 2012 5:25 PM

All replies

  • One more thing,  when I turned off the computer, there's a error message said something like:

    "Application error unknown software exception (0xc0000096) at 0x73352ff7".  




    Sunday, February 5, 2012 5:53 PM