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Unable to download files with IE 9, 10 or 11 RRS feed

  • Question

  • We have a user who is not able to download files using IE. She's running Windows 7 Pro 32-bit. She's able to download using other browsers. This seems to have started when I changed her local rights from Local Admin to Standard user.

    I've disabled all plugins, downgraded from IE10 to IE9, upgraded to IE11. We've also tried running her system in Safe Mode with networking still no luck. I also changed her local rights from standard back to Admin.

    I've tried most of what was suggested here: https://social.technet.microsoft.com/Forums/ie/en-US/7a8e5897-9708-4506-9efc-8f888efbba21/ie9-and-ie10-cannot-downloadopen-any-files

    Any other suggestions?


    • Edited by Carltonw1 Wednesday, December 3, 2014 4:00 PM
    Wednesday, December 3, 2014 4:00 PM

Answers

All replies

  • Does the behavior persist if your Reset IE11 settings & reboot? => http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings

    • For optimal results, check/enable the Delete personal settings option.

    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Wednesday, December 3, 2014 7:10 PM
  • Yes, still doesn't work.
    Thursday, December 4, 2014 2:30 PM
  • Hi,

    Is there any error message when this system couldn't download file through IE? Is this computer added to Domain?

    It would be better to provide a screenshot for this problem.


    Roger Lu
    TechNet Community Support

    Thursday, December 4, 2014 3:25 PM
    Moderator
  • Does the computer belong to you (i.e., your agency) or your client?

    What problems was she having that you thought changing "her local rights from Local Admin to Standard user" might resolve?


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Thursday, December 4, 2014 9:53 PM
  • It's our agency's laptop. She got a virus and it started after we cleaned it up. I'm going to try this:

    http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7

    Thursday, December 4, 2014 10:18 PM
  • How have you determined that the computer is no longer infected?


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Friday, December 5, 2014 12:09 AM