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Staedy State and outlook RRS feed

  • Question

  •  

    Hello

     

    We use Steady State for our students, the problems that we have are with outlook 2003.  The students are not assigned seats in the lab, and each student has a "dummy" outlook account for them to practice with.  When the students create the profile in outlook to connect to the exchange server, intranet -- that is fine.  The problem occurs when outlook is started and the mail box is being cached to the computer -- it hangs.  Also turning off the USE CACHED EXCHANGE MODE option as well -- hangs outlook.  This outlook hang behavior only occurs on the computers we are using Steady State on.  It is not 100% of the time about 10% of the time we will have no problems with outlook. Not computer specific, will work on computers that had problems the night before. Restarting does not lower the rate of failure.  The teacher wants it perfect and a 100% rate instead of 10%.  The profiles are mandatory with no outlook setup. Once again it is the students that setup the profile to practice and start outlook.  Any suggestions in getting a better than 10%. I do not need 100% maybe 80%.

     

    Thanks In Advance 

    Tuesday, September 18, 2007 10:33 PM

Answers

  • Hi SJ_City,

     

    Would you please help me clarify the following questions first?

     

    1. When the issue occurs, does Outlook hangs forever, or still accessible after waiting for some time?

    2. Is there any error message?

    3. You mentioned the profiles are mandatory, were they locked from SteadyState?

     

    Please understand that this issue can be caused by several factors including Outlook or Exchange configurations. I can help you isolate if it’s related to SteadyState. As issue only occurs on Outlook, you can also post this inquiry to Outlook newsgroup to analyze from another standpoint. Thank you for your understanding.

     

    Discussions in Outlook General Questions

    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook.general

     

     

    Please pick up a computer on which this issue occurs frequently and perform the following suggestions to test this issue:

     

    Suggestion 1: Clean Boot

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    1. Click Start, go to Run, and type "msconfig" in the open box to start the System Configuration Utility.

    2. Click the Services tab, check the "Hide All Microsoft Services" box and click Disable All. Select “Windows SteadyState Service”.

    3. Click the Startup tab, click Disable All and click OK.

    4. Please check this issue again.

     

    Suggestion 2: Create a new user profile but do not lock it to check this issue.

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    If issue doesn’t occur, configure different restriction level to test (No Restrictions -> Low Restrictions -> Medium Restrictions -> High Restrictions).

     

    Suggestion 3: check if there is related errors in event logs:

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    1. Click Start and choose Run. Then input "eventvwr" (without the quotation marks) and press Enter.

    2. Check if there is any related errors in Application Log & System Log.

     

    If related errors were found, you can also right click Application/System Log and choose “Save Log file As” to save them. Then you can send them to me at : v-shshao@microsoft.com

     

    Best Regards,

    Thursday, September 20, 2007 7:51 AM