Email message closes randomly in Outlook 2010


  • Hello all,

    I had someone ask me why their email randomly closes when they open it, and the client is not crashing...any ideas?

    Monday, July 29, 2013 1:21 PM


All replies

  • Let’s try running Outlook in Safe Mode to troubleshoot whether it’s an issue caused by 3rd-party services/add-ins:

    In the Command Prompt window

    Win + R, type in ”outlook.exe /safe”, Enter.

    If the issue doesn’t exist in Safe Mode, please disable the add-ins one by one to find the root.

    Also, please check the event log:

    Win + R, type in "eventvwr".

    Thank you.
    Tuesday, July 30, 2013 12:24 PM
  • Had the same issue once, turned out to be an incompatible version of the ViewMail plugin.
    Tuesday, July 30, 2013 2:09 PM