Silverlight problems with Self-Service Portal RRS feed

  • Question

  • Hello,

    We're considering introducing SCSM in our offices. Unfortunately I am having some problems with it and I'm hoping you will be able to help me to resolve them.

    As of now, the problems I'm facing are related to the Self-Service Portal. Here's what's happening:

    1) When using Internet Explorer, the Silverlight portion showing all the offerings is blank, white. As if Silverlight is not loading properly. Oddly enough, If I refresh it a few times it may eventually appear, though not necessarily. I have first tried with IE 11 and Silverlight 5 (the newest available version). Afterwards I downgraded to Silverlight 4, which did not make a difference. I the end I downgraded to IE 10, which also did not do anything.

    2) When using Firefox, it's a whole different story. The offerings do appear as they should. However when I select "Go to Request Form", I get nothing. I can see the Back, Next and Cancel buttons. Clicking Next does not do anything, HOWEVER, if I afterwards hit Cancel, I get a Silverlight error:

    Unhandled Error in Silverlight Application:[ArgumentOutOfRange_Index}\nArguments: \nDebugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem...

    I currently have one service offering, containing 2 Request Offerings using out-of-the-box General Incident and Printing Templates. Same stuff happens on both of them.

    I have tested this on 2 standard accounts, an admin account that has all admin right on SCSM, on 2 workstations and directly from the server hosting the Self-Service Portal. Doesn't work on any of them.

    I can view the Settings.xml file on all of those workstations, so this part is correct.

    Please advise.

    Kind regards,


    Thursday, June 11, 2015 9:31 AM


All replies

  • The most likely cause of a blank self service portal is a certificate issue on the content site, but be sure to look at the FAQ on this behavior, in case there is something else in there. 
    Thursday, June 11, 2015 12:45 PM
  • Hi,

    The following technet article explains the reasons why SM SSP is blank and how to resolve it.


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, June 12, 2015 5:56 AM
  • Hello,

    My apologies for the late reply. Those links had proven to be helpful. After playing with the certificates a little bit, I was able to get the portal to work on Internet Explorer. At the same time it stopped working on Firefox, but I can live with that:)

    My second problem still persists though. I am unable to view the forms of any published offerings. When I go to the form there is nothing there, only the Back, Next and Cancel buttons. Hitting Next and Cancel produces the Silverlight error I mentioned in the first post.

    I did notice however, that I can make a Generic Incident Request without any problems. Only those that I have published myself are causing the problem.

    Kind regards,



    Ok, this was an error on my part. I did not map any user prompts so the form was blank. All is good now.

    • Edited by rozanw Tuesday, June 16, 2015 7:42 AM
    Tuesday, June 16, 2015 7:32 AM