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Skype Room Systems V2 - HDMI Delay RRS feed

  • Question

  • We have deployed our first SRS V2 system using the Polycom MSR Dock. In our scenario, we have conference room computers in all our conference spaces, and we used the HDMI input as a permanent connection to that PC. The peripheral performance is not great, there's a noticeable delay between moving the mouse and movement on screen.

    Our assumption is that this is being caused by the fact the HDMI input from the PC is being processed by the SRS application for broadcast, which is introducing a frame rate delay.

    We are considering adding an LCD monitor on the table to give people the best experience and then mirroring or extending the display to the SRS Dock, but that's not really ideal either.

    Has anyone else deployed an SRS Dock and noticed this lag?

    We are running the new 1709 SRS deployment that was just released.

    Tuesday, March 27, 2018 5:51 PM

All replies

  • Hi dustin,

    For your information, I understand that your skype room system with bad performance.

    For performance issue, it may be caused by many aspects, so for this issue, please check Skype Room Systems v2 requirements
    https://technet.microsoft.com/en-us/library/mt790552.aspx


    Best Regards,
    Alice Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    • Edited by Alice-Wang Wednesday, March 28, 2018 6:43 AM
    • Proposed as answer by Alice-Wang Wednesday, March 28, 2018 10:06 AM
    Wednesday, March 28, 2018 6:42 AM
  • Hi,

    Are there any update about this issue? If the reply is helpful to you, please mark it as an answer.

    Best Regards,
    Alice Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, April 2, 2018 8:24 AM
  • We have the same problem while using the Logitech Flexdock. The latency/delay/lag whichever way you want to call is so bad that frustrates everybody trying to use the system and people don't want it anymore.

    You move the mouse and the pointer moves 1 second after.

    We even tried using a Surface Pro 5 with I7 with no success. This must be a hardware problem or limitation that we are not getting an answer.

    Thursday, October 25, 2018 7:10 PM
  • There is a lot of people having this same problem.

    Please see this post on TechComm: https://techcommunity.microsoft.com/t5/Skype-for-Business-IT-Pro/SRS-v2-2-0-2-0-input-lag/m-p/277652/highlight/false#M4992


    Let's upvote them so perhaps we can get attention.
    Thursday, October 25, 2018 7:19 PM
  • Did you guys found out how to solve that delay issue?
    Wednesday, January 23, 2019 10:33 AM