installing 32 bit driver on 64bit giving access Denied


  • window Server2016, several printers. I can log in to a 64bit pc(windows 10) and install or connect to all the printers, no problems

    I have 2 printers which 32bit and 64bit drivers were installed (via share and additional drivers I could see both X86 and 64)

    but if I login with domain admin to a 32bit pc (XP Sp3) (I haven't try win 7 32) when try to connect to any of those printers I get prompt with username and password (when try to open any of them I get access Denied)?

    I try using domain\administrator and password and it says no good.

    this is on both printers with x86 and without x86 drivers.

    I think the drivers may have been installed before.

    A. where can I see or change the denied access?

    B. I am trying to use the method to log into 32 bit OS and install the 32bit drivers for other ones.

    This is the domain controller that was upgraded from 2003SBS to 2012 to then 2016



    Tuesday, July 10, 2018 3:50 PM

All replies

  • Hi,

    What is the version of your Windows Server2016?

    Please check the smb1 via powershell command 


    There is a similar issue with you

    Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
    Best Regards,


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    Wednesday, July 11, 2018 8:07 AM
  • this is a powershell output

    PS C:\Users\administrator> get-smbserverconfiguration

    AnnounceComment                 :
    AnnounceServer                  : False
    AsynchronousCredits             : 512
    AuditSmb1Access                 : False
    AutoDisconnectTimeout           : 15
    AutoShareServer                 : True
    AutoShareWorkstation            : True
    CachedOpenLimit                 : 10
    DurableHandleV2TimeoutInSeconds : 180
    EnableAuthenticateUserSharing   : False
    EnableDownlevelTimewarp         : False
    EnableForcedLogoff              : True
    EnableLeasing                   : True
    EnableMultiChannel              : True
    EnableOplocks                   : True
    EnableSecuritySignature         : True
    EnableSMB1Protocol              : True
    EnableSMB2Protocol              : True
    EnableStrictNameChecking        : True
    EncryptData                     : False
    IrpStackSize                    : 15
    KeepAliveTime                   : 2
    MaxChannelPerSession            : 32
    MaxMpxCount                     : 50
    MaxSessionPerConnection         : 16384
    MaxThreadsPerQueue              : 20
    MaxWorkItems                    : 1
    NullSessionPipes                : ,netlogon,samr,lsarpc
    NullSessionShares               :
    OplockBreakWait                 : 35
    PendingClientTimeoutInSeconds   : 120
    RejectUnencryptedAccess         : True
    RequireSecuritySignature        : True
    ServerHidden                    : True
    Smb2CreditsMax                  : 8192
    Smb2CreditsMin                  : 512
    SmbServerNameHardeningLevel     : 0
    TreatHostAsStableStorage        : False
    ValidateAliasNotCircular        : True
    ValidateShareScope              : True
    ValidateShareScopeNotAliased    : True
    ValidateTargetName              : True

    Wednesday, July 11, 2018 6:18 PM
  • Thanks

    version 1607 (OS Build 14393.2312)

    Wednesday, July 11, 2018 6:29 PM

    he is able to install the drivers using Domain Admin , but I cannot access them using Domain Admin and when I try to install the printers (control panel , Printer , add, active directory show all printers ) when I click on one it say that printer is not available and when I browse it gives me access denied (or prompt me to use a username and password to authenticate.



    Wednesday, July 11, 2018 7:26 PM
  • I had enabled smb1 on the server 2016 but no luck.

    still get a access denied or prompt for user and password



    Thursday, July 12, 2018 8:39 PM
  • Hi,
    Thank you for your question. 
    I am trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.
    Thank you for your understanding and support.
    Best Regards,


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact

    Friday, July 13, 2018 10:17 AM

  • this is driving me crazy. 

    it would have problem with 64bit driver, does 32 bit print drivers store somewhere else that would need authentications?  

    I try also to just share them (not in directory) same problem.

    Thanks again

    Friday, July 13, 2018 2:53 PM
  • so I install a Sharp MX 2640 , it has both 32 bit and 64 drivers, (share > additional drivers)

    I go on my windows 10 (64) browse to server and double click on share printer , then it installs the printer.

    I go to my windows XP (32) browse to server and double click on share printer, then asks for username and password , when I right click and click open it says access denied , if I say connect it asks for username and password


    any hope for me?


    Monday, July 16, 2018 7:40 PM
  • Hi,

    If your issue is urgent, we'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below: 

    Best Regards,


    Please remember to mark the replies as an answers if they help.
    If you have feedback for TechNet Subscriber Support, contact

    Tuesday, July 17, 2018 2:08 AM
  • I was hopping I can try to find an answer in this community , I am sure someone has had to deal with this before and i thought there are lots of professionals here that can shed some lights 



    Tuesday, July 17, 2018 5:15 PM
  • this behavior only shows on XP PCs 

    I installed a 2008 32 bit and had no problem with it



    Wednesday, July 18, 2018 4:02 PM
  • just in case someone has a same problem.

    i installed a windows os 32bit and installed a printserver and migrated  form old 2003 sbs to new windows and went around and connected clients to new printserver.

    I am sure there are problem with XP and wondows server 2016.

    Closing the tickets (no help, disappointed)

    Fred Ferdowsi

    Wednesday, August 8, 2018 2:17 PM