2016 Office Mail Merge won't send in HTML RRS feed

  • Question

  • I have Windows 10 and Office 2016.

    When I try to send mail merge email in HTML nothing happens and no emails get sent.

    If I try to send as Plain Text I get this message: "A program is trying to access e-mail address information. If this is unexpected, click DENY and verify your anti-virus software is up to date"  The other option is "ALLOW". To send 50 mail merge emails in Plain Text I have to click ALLOW 50 times allowing a few seconds between clicks for each email to be sent.

    My Norton antivirus is up to date. My email default is Outlook 2016. It all worked fine with Office 2013.

    Wednesday, August 10, 2016 2:57 AM


All replies

  • Hi,

    Please first try starting you Outlook as administrator, then, go to File > Options > Trust Center > Trust Center Settings > Programmatic Access, make sure the "Warn me about suspicious activity when my antivirus software is inactive or out-of-date (recommended)" bullet is selected.

    If above doesn't applies, we may also try to disable all third-party add-in in your Word and Outlook program and then check if this issue continues. You can disable add-ins under File > Options > Add-ins.

    See the following article for more information about this error:



    Steve Fan
    TechNet Community Support

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    • Proposed as answer by Steve Fan Monday, August 15, 2016 9:31 AM
    • Marked as answer by Steve Fan Friday, August 19, 2016 9:14 AM
    Thursday, August 11, 2016 9:27 AM
  • I am having the same problem with 2016 Publisher as part of Office 365. I checked and no, the messages are not in my Outlook mailbox. They appear to be sent, but they never arrive on the other end. It does not matter whether I use MailMerge or individually send. Sometimes they come immediately when sent individually, sometimes hours later and typically not at all. I spent hours creating e-newsletters to send and am unable to do so. When I use 2016 they do not send at all. When I use the full version of 2007 they are sometimes sent right away, later or not at all. Can you please assist?

    Lisa Hedrick Broker, Realtor Berkeley Hills Realty

    Tuesday, July 18, 2017 6:34 PM