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Scratched Product Key

All replies

  • Hi,

    Could you give more information about this issue?

    Did you activate the Windows 8.1 by this product key before the key is scratched?

    If yes and you want to re-install Windows 8.1 on your PC, please contact customer support for help. Here are steps.

    1. Select the Start button , enter PC settings, and then select PC settings from the list of results.

    2. Select Activate Windows, and then select Contact customer support for help. 

    3. Select your location (or the location nearest you) from the drop-down list, and then select Next.

    4. Call one of the available phone numbers listed.

    If no, is that you bought a scratched product key? If yes, please contact the seller where you bought the product key.


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    • Proposed as answer by Vera Hu Wednesday, February 14, 2018 9:39 AM
    Tuesday, February 13, 2018 2:21 AM
  • Hi, 

    How’s everything going? Please feel free to give me any update.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, February 26, 2018 1:37 AM