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Blue error screen while computer is updating RRS feed

  • Question

  • hi, i recently downloaded updates for my windows 7 computer, but every time the computer attempted to configure windows after installing them, it went to a blue error screen (STOP: 0x000000CE (0xFFFFF88006616856, 0x0000000000000008, 0xFFFFF88006616856, 0x000000000000000) RTSTOR64.SYS DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS). One of the updates was the realtek usb driver which i suspect to be the culprit. So I tried starting it in safe mode to either change or alter the settings on the drivers, but it went to a screen that said "failed configuring windows, reverting changes" for a bit and then went back to the exact same blue screen. Now when I try to start (in safe mode or otherwise) it says "failed configuring windows, reverting changes" for a few moments before going back to the exact same blue screen. I cannot figure out how to turn my computer on to fix things so what do I do?
    Thursday, July 12, 2012 12:06 PM

Answers

All replies

  • 1. You have not mentioned the computer model. For notebooks use only drivers from notebook vendor.

    2. RTSTOR64.sys is Realtek high speed USB 3

    3. Try to pinpoint in update history, which update may have caused the problem.

    4. Go to the previous restore point from Safe mode.

    Regards

    Milos

    Thursday, July 12, 2012 2:15 PM
  • It is an HP pavilion entertainment. Thanks for your suggestion, but as I said, when I attempt to start it in safe mode, it says "failed configuring windows, reverting changes" and then it blue screens also, so I have no idea how to get to the desktop. Any ideas?
    Thursday, July 12, 2012 2:42 PM
  • Use your Windows 7 Disk to revert to a system restore point.


    PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog: rorymon.com Twitter: @Rorymon

    Thursday, July 12, 2012 5:21 PM
  • Hi,


    According to the error DRIVER_POWER_STATE  failure, you can refer to Bug Check 0xCE: DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Perform a system restore to test the issue

    2. Update BIOS and drivers


    Furthermore, I suggest that you can contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently.

    Microsoft Customer Support Service (CSS)


    Hope this helps


    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Friday, July 27, 2012 7:12 AM
    Friday, July 13, 2012 9:17 AM