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WINTADS Lite is not working correctly in WIndows 7 Professional, but is working with Windows 7 Ultimate. RRS feed

  • Question

  • Hello

    We have problems while try using WINTADS Lite by Computair... everything worked fine with Vista Professional, even with XP Professional. But when we bought computers with Windows 7 Professional, it does not work properly, just giving strange error messages. We had one computer with Windows 7 Ultimate, and suplrise... no problems.

    So can somebody inform us, what could cause this problem... obviously Professional has some differences compearing to Ultimate...

    Wednesday, September 11, 2013 9:40 AM

Answers

  • MH

    I doubt it is the OS that is causing the errors.  Errors like that are usually related to a complex interaction between drivers and your best bet is to contact Computair as they know their programs requirements and are intimately familiar with its code.

    We can take a look at your event viewer logs but generally that will only say what has happened and not why.\

    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by Cloud_TS Monday, September 23, 2013 12:40 PM
    Wednesday, September 11, 2013 4:03 PM

All replies

  • You will have to contact Computair for support of their software.  Computair has sole responsibility for support of their products and they are the only ones qualified to determine what your problem is, not Microsoft.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Wednesday, September 11, 2013 10:27 AM
  • Well actually they said that the software should work just fine with Windows 7 Professional... so that does not help us at all. My concern was that is there really some technical differencies between Pro and Ultimate, that could cause some misbehaviour...?
    Wednesday, September 11, 2013 10:58 AM
  • The core of all Windows 7 editions are the same.  There are some feature differences between Pro and Ultimate, but only the programmer would know if those differences could affect the program.

    Apparently Windows 7 is not the root cause of the problem, so that would indicate there is either some piece of hardware or other installed software causing some sort of conflict.  Analyzing the error messages should provide some sort of clue as to what is causing the program to fail.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Wednesday, September 11, 2013 3:54 PM
  • MH

    I doubt it is the OS that is causing the errors.  Errors like that are usually related to a complex interaction between drivers and your best bet is to contact Computair as they know their programs requirements and are intimately familiar with its code.

    We can take a look at your event viewer logs but generally that will only say what has happened and not why.\

    Please provide us with your Event Viewer administrative logs by following these steps:


    Click Start Menu
    Type eventvwr into Search programs and files (do not hit enter)
    Right click eventvwr.exe and click Run as administrator
    Expand Custom Views
    Click Administrative Events
    Right click Administrative Events
    Save all Events in Custom View As...
    Save them in a folder where you will remember which folder and save as Errors.evtx
    Go to where you saved Errors.evtx
    Right click Errors.evtx -> send to -> compressed (zipped) folder
    Upload the .zip file to skydrive or a file sharing service and put a link to it in your next post


    Wanikiya & Dyami--Team Zigzag

    • Marked as answer by Cloud_TS Monday, September 23, 2013 12:40 PM
    Wednesday, September 11, 2013 4:03 PM