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Error code: 412015-16900F0A-10000001 RRS feed

  • Question

  • Hi,

     

    When i am trying to connect the softgrid client to softgrid server it shows the following error:

     


    The SoftGrid Client could not update desktop configuration
    information from the server SOFTGRID-SERVER.

    A network connection was not detected. Please check your
    network connection and try again.

    Error code: 412015-16900F0A-10000001

     

    Pls help me to resolve the issur.

     

     

    Tuesday, April 15, 2008 5:27 AM

Answers

  • There are two things you could check:

    - make sure that there is an environment variable (%SFT_Softgrid-server%) present on the target machine that points to the correct softgrid server

    - make the HREF path in the OSD absolute (i.e. HREF="RTSP://SERVER1:554/Content/.../APP.sft")

    Thursday, April 24, 2008 6:10 PM
    Answerer

All replies

  • Couple of troubleshooting suggestions:

    Can you ping the SoftGrid server?

    Are you a member of the SGUsers group (or any group you've published application to)?

    What do the Sftlog.txt and Sft-server.log tell you?

    You're not operating in Disconnected Mode?

     

    Regards,

     

    Ment van der Plas

    Tuesday, April 22, 2008 3:06 PM
    Answerer
  • Hi,

     

    Yes i am able to ping the softgrid server.

    I am a member of SGUsers Group

    In SFTLOG it shows that the app manager could not create an application from \\%SFT_Softgrid-server%/content/extended password generator

     

    Help me.

    Thursday, April 24, 2008 11:02 AM
  • There are two things you could check:

    - make sure that there is an environment variable (%SFT_Softgrid-server%) present on the target machine that points to the correct softgrid server

    - make the HREF path in the OSD absolute (i.e. HREF="RTSP://SERVER1:554/Content/.../APP.sft")

    Thursday, April 24, 2008 6:10 PM
    Answerer
  • Hi,

     

    Thanks for your reply.

    Where should i add the environment varaible?

    Should i add in MyComputer---> Rightclick--------> Properties or in any other location?

     

     

    Friday, April 25, 2008 7:38 AM
  • Hi,

     

    Thanks for your reply.

    Where should i add the environment varaible?

    Should i add in MyComputer---> Rightclick--------> Properties or in any other lcation?

     

    I also changed the HREF path in OSD but i am still getting an error as below:

     

    "The app manager could not create an application from  '\\%SFT_Softgrid-server%/content/extended password generator.osd' (rc 0B903464-00000003)".

     

     

     

     

    Friday, April 25, 2008 7:56 AM
  • Exactly set the environment variable under Environment Variables on the Advanced Tab of the System properties.

     

    When you change the HREF in the OSD be sure to clear the app from the target machine, otherwise the changes might not get through. Then do a refresh.

    You can check the locally copied OSD to see if it reflects your changes.

     

    Regards,

     

    Ment van der Plas

    Friday, April 25, 2008 9:09 AM
    Answerer
  • Hi,

     

    When I copy and paste the UNC path in the client PC it shows the below error:

     

    "The Softgrid Could not launch the requested application.

     To run the application in the OSD File you must upgrade version of softgrid client installed on this machine. Pls report the following error code to System Administrator.

     

    Error Code :- 412015-07707544-0000000E"

     

    Pls note that the Softgrid Server Version is 4.1.2.20(RTM)

    and Softgrid Client Version is 4.1.2.21

     

    Kindly help me to solve the issue.

     

     

    -

    Friday, April 25, 2008 11:19 AM
  • Just to be sure, what do you mean by When I copy and paste the UNC path in the client PC ?

     

    BTW Is it just this particular application that fails? Or do all of the apps fail?

    Friday, April 25, 2008 7:19 PM
    Answerer
  • Hi,

     

    I copied and pasted the path present in the osd path

    \\Softgrid-server\softricity\softgrid server\sontent\ext.osd in the client pc and it shows as the launch failed and

    the client version should be upgraded.

     

    Moreover this is an Testing server and this was the first application that we try to sequence and distribute using the softgrid.

     

    Regards,

    Yuvaraj

     

    Saturday, April 26, 2008 8:33 AM