locked
dmp file and blue screen error Windows 7 RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    Just wondering if someone can tell me how to read the dmp file created after the blue screen appears ?

    I have Windows 7 Pro 64 bit.  

    I dont know why Windows 7 keeps crashing and so far I have no idea of how to open the .dmp 
    file (I have zipped the dmp file and attahced below).

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.256.48
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 3b
      BCP1: 00000000C0000005
      BCP2: FFFFF80002C8AB44
      BCP3: FFFFF8800AAE8F10
      BCP4: 0000000000000000
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\042913-37487-01.dmp
      C:\Users\Justin\AppData\Local\Temp\WER-53133-0.sysdata.xml

    Monday, April 29, 2013 11:48 PM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote
    Thanks for trying to help! I found the problem to it. It was cost by my RAM memory now that I got new RAM it runs perfectly.

    Justin.X

    Tuesday, May 7, 2013 10:00 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com


    Tuesday, April 30, 2013 1:10 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

     

    According to BSOD error code 3b, you can refer to Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION.

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.

    Vincent Wang
    TechNet Community Support

    Wednesday, May 1, 2013 7:10 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
(Instructions for XP, Vista, Win 7, Win 8)
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com


    Tuesday, April 30, 2013 1:10 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

     

    According to BSOD error code 3b, you can refer to Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION.

     

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

     

    1. Update your BIOS, chipset and the drivers

    2. Scan the system to check for the virus

    3. Test the issue in Clean Boot and Safe Mode

     

    Hope this helps.

    Vincent Wang
    TechNet Community Support

    Wednesday, May 1, 2013 7:10 AM
  • Question
    Sign in to vote
    1
    Sign in to vote
    Thanks for trying to help! I found the problem to it. It was cost by my RAM memory now that I got new RAM it runs perfectly.

    Justin.X

    Tuesday, May 7, 2013 10:00 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Good Job and glad you are working.

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Tuesday, May 7, 2013 10:08 PM