Increase the mail processing timeout of msexchange transport agent RRS feed

  • Question

  • 1050 events are generating on hub servers due to a third party disclaimer software. Sometimes the disclaimer agent fails to process a mail for more than 5 minutes resulting in queue pileup and backpressure issue. The vendor may or may not be helpful in getting resolution. Hence i was trying to find if there is a way to make transport agent to process the mail for not more than 2 minutes. I tried to search this option in registry but couldnt find. I believe the timeout setting should be hardcoded somewhere. Is there a way to make the timeout setting of transport agent to process the mails for not more than 2 minutes? The application version is exchange 2007 SP3

    Tuesday, May 8, 2012 5:21 PM

All replies

  • hi,

    I think it can't be changed, but i am not sure. So I hope there are more people to discuss this issue.

    Hope can help you



    TechNet Community Support

    Wednesday, May 9, 2012 7:52 AM
  • Hi Subhash,

    This is third party agent which is taking longer time to process the message. Therefore this 2 minutes time limit should be set on Third Party Agent code. What do you expect the agent to do if it's not able to do it's job in 2 minutes, let the message go without disclaimer attached?

    Best idea would be to have Vendor collect a dump and find out why it's taking more time to process the message. If it's waiting on some exchange component then Microsoft can be involved to look into those things.

    Padamdeep Singh

    Friday, June 8, 2012 7:14 AM
  • Hi Paramdeep,

    This third party agent sometimes fails to stamp the email with disclaimer and takes longer than 300000 miliseconds and this is the reason during the peak hours the queues get piledup. So i was looking for an option to reduce the timeout threshold. I found that setting in agents.config file. I will change the threshold from 300000 miliseconds to 120000 miliseconds.

    Wednesday, June 27, 2012 10:21 AM