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Explorer Hang and Restart... RRS feed

  • Question

  • I get hang when I open My Computer to access my hard drive. Could it be Hard Disk Failure? Below is the error code I get...

     

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: Explorer.EXE

    Application Version: 6.0.6001.18000

    Application Timestamp: 47918e5d

    Fault Module Name: StackHash_fd00

    Fault Module Version: 0.0.0.0

    Fault Module Timestamp: 00000000

    Exception Code: c0000005

    Exception Offset: 04c69240

    OS Version: 6.0.6001.2.1.0.256.1

    Locale ID: 1033

    Additional Information 1: fd00

    Additional Information 2: ea6f5fe8924aaa756324d57f87834160

    Additional Information 3: fd00

    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    Extra information about the problem

    Bucket ID: 873641663

    Thursday, October 30, 2008 1:33 PM

Answers

  •  

    Hi melicaster, please understand that Microsoft provides different support services which have different service levels and support boundaries. For this process crashes issue, it is necessary to debug the related crash dump files to locate the root cause. However, debugging is out of our Forum support boundary. I’d like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance, the support professionals there are better qualified to assist you.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS  

     

    Thank you for your understanding.

     

    Meanwhile, you could perform the following steps to troubleshoot the issue:

     

    1.    Use the System File Checker tool (SFC.exe) to check the system file:

     

    Some Windows Vista functions may not work, or Windows Vista may stop responding

    http://support.microsoft.com/kb/929833/en-us

     

    2.    Perform a clean boot in Windows Vista:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com/kb/929135/en-us

     

    Hope it helps.

    Friday, October 31, 2008 3:27 AM
    Moderator

All replies

  • no this is not a hard drive problem, i suggest you reset your folder settings and judging by the information there an application on your computer is causing the problem hence the 'APPCRASH' event name.

     

    Thursday, October 30, 2008 4:26 PM
  •  

    Hi melicaster, please understand that Microsoft provides different support services which have different service levels and support boundaries. For this process crashes issue, it is necessary to debug the related crash dump files to locate the root cause. However, debugging is out of our Forum support boundary. I’d like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance, the support professionals there are better qualified to assist you.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS  

     

    Thank you for your understanding.

     

    Meanwhile, you could perform the following steps to troubleshoot the issue:

     

    1.    Use the System File Checker tool (SFC.exe) to check the system file:

     

    Some Windows Vista functions may not work, or Windows Vista may stop responding

    http://support.microsoft.com/kb/929833/en-us

     

    2.    Perform a clean boot in Windows Vista:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com/kb/929135/en-us

     

    Hope it helps.

    Friday, October 31, 2008 3:27 AM
    Moderator