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Online Meeting - Phone Number RRS feed

  • Question

  • Hello,

    Whenever an user joins the online meeting from the desk phone, Lync online meeting console shows the phone number instead of display name. Desk phone number has been added to the Line number on the user account. Also, telephone property on the user's AD account have the same number. Normalization rules has been set correctly. Please assist to how to troubleshoot further. Let me know if you need any other information.

    Thanks.


    Thanks

    Saturday, September 13, 2014 1:30 AM

Answers

  • Hi,

    Please try to change the number in AD to E.164 format and then test again.

    Please run Get-CsAddressBookConfiguration cmdlet to check if “UseNormalizationRules” set to True. If it set to “False”, change it to “True” and then test again.

    Best Regards,

    Eason Huang


    Eason Huang
    TechNet Community Support

    • Marked as answer by Eason Huang Monday, September 22, 2014 2:22 AM
    Monday, September 15, 2014 7:53 AM

All replies

  • Is the desk phone a Lync Phone edition device?

    The number entered in AD is it in e164 format?

    If not do we have the appropriate normailzation rule in global policy to translate it to E164 format?

    From another user using Lync Desktop client when  you enter the phone  number in the search field does it resolve to the user correctly 


    Please remember, if you see a post that helped you please click ;Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

    Saturday, September 13, 2014 7:38 AM
  • User is joining the meeting through desk phone. The number entered in AD is not in E.164 format. We have appropriate normalization rule in place. From Lync desktop client the number is not resolving to user name, it just shows the phone number. Please tell me how to proceed further


    Thanks

    Monday, September 15, 2014 6:49 AM
  • Hi,

    Please try to change the number in AD to E.164 format and then test again.

    Please run Get-CsAddressBookConfiguration cmdlet to check if “UseNormalizationRules” set to True. If it set to “False”, change it to “True” and then test again.

    Best Regards,

    Eason Huang


    Eason Huang
    TechNet Community Support

    • Marked as answer by Eason Huang Monday, September 22, 2014 2:22 AM
    Monday, September 15, 2014 7:53 AM
  • Thanks. I have changed the number to E.164 format in AD and able to resolve the number to username in Lync desktop client.

    Sorry, I just verified the normalization rules and dont find any rule that matches the number pattern. Does normalization rule required?


    Thanks

    Monday, September 15, 2014 8:51 AM
  • Now Whenever the user joins the online meeting from the desk phone, Lync online meeting console does it show display name?

    Please remember, if you see a post that helped you please click ;Vote As Helpful" and if it answered your question please click "Mark As Answer" Regards Edwin Anthony Joseph

    Monday, September 15, 2014 9:59 AM
  • Its better to update all the users phone number in AD to e.164 format, alternatively, write simple dial plan & normalization rule to add + to convert to E164 format.
    Monday, September 15, 2014 12:13 PM