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Password Reset: An error occurred when trying to reset your password

    Question

  • Hi,

    I am trying to test password reset using FIM.  I have registered a user for password reset.  However I am getting an error message when I get to the stage of resetting the password ("An error has occurred when trying to reset your password, please contact the helpdesk for assistance").

    I have gone through some of the suggestions here and run the scripts to set WMI and DCOM permissions.  The error message that I am getting on the server is  Password Reset Activity ould not find Mv record for user.

    I have checked using WBEMTEST and when I run the query

    WQL:SELECT * FROM MIIS_CSObject WHERE (Domain='UL' AND Account='09000099') or (FullyQualifiedDomain='UL' AND Account='09000099') or (Domain='UL' AND UserPrincipalName='09000099') or (FullyQualifiedDomain='UL' AND UserPrincipalName='09000099')

    it returns one result MIIS_CSObject.Guid="{F2C2C485-1607-4031-892D-430D5872A72F}".

    At this point I am stuck.

    Thursday, August 19, 2010 1:03 PM

Answers

All replies

  • run WBEMTEST as the fimservice service account

     

    is the fimservice service account in the FIMSyncPasswordSet group? it looks like it, but can u double check

    Thursday, August 19, 2010 3:04 PM
  • running WBEMTEST as the fimservice accounts returns the same MIIS_CSObject.Guid.  The fimservice account is included in the FIMSyncPasswordSet group
    Thursday, August 19, 2010 3:52 PM
  • can u post the complete error including full stack trace?
    Thursday, August 19, 2010 4:21 PM
  • From the event viewer I can see that it runs the following:

    WQL:SELECT * FROM MIIS_CSObject WHERE (Domain='UL' AND Account='09000099') or (FullyQualifiedDomain='UL' AND Account='09000099') or (Domain='UL' AND UserPrincipalName='09000099') or (FullyQualifiedDomain='UL' AND UserPrincipalName='09000099')

    Then it produces an error

    Password Reset Activity could not find Mv record for user.

     

    There doesn't seem to be anything associated with these errors

    Thursday, August 19, 2010 4:42 PM
  • No clue then.

    I assume you have already verified that the user is in the MV? (which i assume yes) At this point, i am clueless


    The FIM Password Reset Blog http://blogs.technet.com/aho/
    Thursday, August 19, 2010 7:26 PM
  • If no one else can help you here in a reasonable time period, please contact Microsoft Support
    Friday, August 20, 2010 2:22 AM
  • I just ran into the same issue.  In addition to a Metaverse object for the user, it must be connected to a connector space object in the AD MA.  I'm not sure if that WMI query is searching for that, or the MV object.

    If you're using the Sync Engine to populate the Portal, then I wouldn't expect that you'd run into this issue, however if you're using Powershell, perhaps in a lab environment..... You'll need to configure appropriate join rules or use the Joiner tool to create a manual join.

    Wednesday, September 05, 2012 6:38 PM
  • did you find a solution to this problem
    Wednesday, October 24, 2012 2:40 PM