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Windows 7 BSOD RRS feed

  • Question

  • Hi there, within the last couple of months i have been having the dreaded blue screen of death issue with my windows 7 installation, it is the 64 bit ultimate version. I've noticed the issue happens more often than not when i'm running quite resource intensive applications such as games or windows media player, how ever it also seems to happen almost at random say when i leave my computer for an hour with no applications open, and i come back and i've had to log back in to a message saying windows has recovered from an unexpected error.

    I have done numerous memory tests and disk checks and i am led to believe that all my drivers are intact, i have recently been swapping in/out sticks of RAM in an attempt to diagnose if a particular stick is causing this issue, but have had no luck.

    Here is all the information.

     

     

    - System

     

       
    - Provider
          [ Name] Microsoft-Windows-Kernel-Power
          [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
       
      EventID 41
       
      Version 2
       
      Level 1
       
      Task 63
       
      Opcode 0
       
      Keywords 0x8000000000000002
       
    - TimeCreated
          [ SystemTime] 2010-11-26T16:28:11.833611100Z
       
      EventRecordID 96259
       
      Correlation
       
    - Execution
          [ ProcessID] 4
          [ ThreadID] 8
       
      Channel System
       
      Computer Moss-PC
       
    - Security
          [ UserID] S-1-5-18
    - EventData
        BugcheckCode 127
        BugcheckParameter1 0x8
        BugcheckParameter2 0x80050031
        BugcheckParameter3 0x6f8
        BugcheckParameter4 0xfffff80002c93ff0
        SleepInProgress false
        PowerButtonTimestamp 0

     

    This is the information for the most recent crash.

    And here is a link to my skydrive containing the minidump information from the last 2-3 months.

     

     

    Please any help would be greatly appreciated =)

     

     

     

    • Edited by MossG Friday, January 7, 2011 3:11 PM
    Friday, November 26, 2010 6:02 PM

Answers

  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, which you have installed.

    Update the network drivers first!

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, November 30, 2010 12:04 AM
    • Marked as answer by Cloud_TS Friday, December 3, 2010 3:34 AM
    Saturday, November 27, 2010 4:03 AM
  • Also, there appears to be Microsoft Security Essentials drivers loaded  as well as Avast drivers.

    Are you intentionally running these two antivirus applications?

    • Marked as answer by Cloud_TS Friday, December 3, 2010 3:34 AM
    Saturday, November 27, 2010 4:17 AM

All replies

  • Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP

    0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault:

        * A kernel stack overflow. This overflow occurs when a guard page is hit, and the kernel tries to push a trap frame. Because there is no stack left, a stack overflow results, causing the double fault.
        * A hardware problem.

    It may caused by ZoneAlarm, which you have installed.

    Update the network drivers first!

    You can also try this Hotfix if updating the network driver doesn't fix it:
    Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F"

    http://support.microsoft.com/kb/981180/en-us

    When this doesn't fix it, remove ZoneAlarm.

    The minidumps are not useful for UNEXPECTED_KERNEL_MODE_TRAP bug checks.

    Configure your Windows to create a kernel dump [1] and upload the zipped dump (C:\Windows\memory.dmp) to your SkyDrive [2] and post a link here when the PC still crashes after removing ZoneAlarm and updating the drivers.

    André

    [1] http://www.brighthub.com/computing/windows-platform/articles/81867.aspx
    [2] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, November 30, 2010 12:04 AM
    • Marked as answer by Cloud_TS Friday, December 3, 2010 3:34 AM
    Saturday, November 27, 2010 4:03 AM
  • Also, there appears to be Microsoft Security Essentials drivers loaded  as well as Avast drivers.

    Are you intentionally running these two antivirus applications?

    • Marked as answer by Cloud_TS Friday, December 3, 2010 3:34 AM
    Saturday, November 27, 2010 4:17 AM
  • Hi, well i've tried the Hotfix and so far its been 2 days without a single BSOD, it's looking promising but will be watching it for the week, thanks alot for the help! =)

    Also Microsoft Security Essentials installed itself with an update and i was unaware that it would have a drastic effect on my other anti virus software, but cheers for the heads up.

    Regards, Moss

    Monday, November 29, 2010 4:39 PM
  • Hi, well i've tried the Hotfix and so far its been 2 days without a single BSOD, it's looking promising

    ok, it looks like the hotfix worked.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, November 30, 2010 12:05 AM