unable to sign in RRS feed

  • Question

  • After the last update I am unable to sign in with my four number code.  My laptop accepted my finger print but my desktop will not go beyond the welcome screen
    Tuesday, September 27, 2016 1:31 PM


  • Hi yves volcy,

    Does the four number code mean the PIN code? If so, please try to use the password to login and check if it works.

    Are you using local account or Microsoft Account?

    If you are using a local account and both of the password and PIN don’t work, do you have another administrator account? If you have one, please use this account to login and then reset the broken account. Otherwise, you may need to reinstall the operating system.

    If you are using a Microsoft account, please go to the Microsoft website below to reset your password.


    For more information, please refer to the link below:

    When you can't sign in to your Microsoft account


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
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    Thursday, September 29, 2016 2:25 AM