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Windows Steady is closing after a few seconds RRS feed

  • Question

  •  

    I'm using Windows Vista Home Premium in an Acer laptop Aspire 8920G

    Every time i'm start the program, after a few seconds it hangs and terminating.

    Here is the event log

     

    Όνομα αρχείου καταγραφής:Application
    Προέλευση:     Application Error
    Ημερομηνία:    6/9/2008 3:31:19 μμ
    Αναγνωριστικό συμβάντος:1000
    Κατηγορία εργασιώνSad100)
    Επίπεδο:       Σφάλμα
    Λέξεις-κλειδιά:Κλασική
    Χρήστης:       Δ/Υ
    Υπολογιστής:   laptop
    Περιγραφή:
    Ελαττωματική εφαρμογή SCTUI.exe, έκδοση 5.1.2600.4364, χρονική σήμανση 0x48407436, ελαττωματική λειτουργική μονάδα RPCRT4.dll, έκδοση 6.0.6001.18051, χρονική σήμανση 0x48002c9c, κωδικός εξαίρεσης 0xc0000005, μετατόπιση σφάλματος 0x00068d9e, αναγνωριστικό διεργασίας 0x1664, χρόνος έναρξης εφαρμογής 0x01c9101c3ac86c80.
    Xml συμβάντος:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2008-09-06T12:31:19.000Z" />
        <EventRecordID>5526</EventRecordID>
        <Channel>Application</Channel>
        <Computer>laptop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>SCTUI.exe</Data>
        <Data>5.1.2600.4364</Data>
        <Data>48407436</Data>
        <Data>RPCRT4.dll</Data>
        <Data>6.0.6001.18051</Data>
        <Data>48002c9c</Data>
        <Data>c0000005</Data>
        <Data>00068d9e</Data>
        <Data>1664</Data>
        <Data>01c9101c3ac86c80</Data>
      </EventData>
    </Event>

    Saturday, September 6, 2008 12:42 PM

Answers

  •  

    Thank you for the update. I suggest you perform a Clean Boot and check the result.

     

    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). (Let's still mark the checkbox for "Windows SteadyState Service")

    3. Click the "Startup" tab, click "Disable All" and click "OK". (We can retain bubble.exe in startup items)

    4. Restart the computer.

     

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later.

     

    Please test this issue in the Clean Boot environment.

    Wednesday, September 10, 2008 6:48 AM

All replies

  •  

    It seems the issue can be related to the file RPCRT4.dll. I suggest first use the following method to check the file RPCRT4.dll:

     

    1.       Go to Start, type CMD under "Start Search" and press Enter.

    2.       Use the command to check the file: sfc /verifyfile=C:\Windows\System32\RPCRT4.dll

    3.       Let's see if it finds any integrity violation.

     

    If not, let's reinstall Windows SteadyState and check the result.

    Monday, September 8, 2008 7:04 AM
  •  

    It says it didn't find any problem

    I reinstall it again but the same thing is happens

     

    Tuesday, September 9, 2008 12:28 PM
  •  

    Thank you for the update. I suggest you perform a Clean Boot and check the result.

     

    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). (Let's still mark the checkbox for "Windows SteadyState Service")

    3. Click the "Startup" tab, click "Disable All" and click "OK". (We can retain bubble.exe in startup items)

    4. Restart the computer.

     

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later.

     

    Please test this issue in the Clean Boot environment.

    Wednesday, September 10, 2008 6:48 AM