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error while attempting to backlup my vista based system RRS feed

  • Question

  • I am running vista on a Dell Inspiron e531 with Vista Home Edition.

     

    Tried to backup my files and received the error message "catastrophic error 0x8000FFF.

     

    New machine and new operating system.

     

    This doesn't look to be a unique problem but yet I've not found a solution.

     

    Help would be appreciated.

     

    Thanks in advance

     

     

    Sunday, November 25, 2007 10:01 PM

Answers

  • Hi,

     

    For this issue, we suggest logging on Windows Vista with administrator account. Then click Start, type Backup in the search list, right click the Backup and Restore Center, and choose Run As Administrator. Please then check if the problem can be resolved.

     

    Also, you may perform the above steps in a Clean-boot environment.

     

    A Clean Boot will allow us to isolate any device drivers or programs that are loading at startup that may be causing a conflict with other device drivers or programs that are installed in your computer.

     

    1.    Run MSCONFIG.EXE.

     

    2.    In the Services tab, click "Hide All Microsoft Services" and click "Disable All".

     

    3.    In the Startup tab, click "Disable All". Click OK. (This will temporarily prevent third-party programs from running automatically during start-up.)

     

    4.    Restart the computer.

     

    For more information about this step, please refer to the following KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com//kb/929135

     

    Then, follow the steps below to perform a windows backup.

     

    1. Please click on Start and choose All Programs, Accessories, System Tools, and then Backup.

     

    If you are prompted for an administrator password or confirmation, type your password or click Allow.

     

    2. Click “Enable automatic backup schedule” if the Automatic Backup is disabled.
    3. Click “Change backup settings”.

     

    If we have saved the settings before and would like to use the existing settings to back up the files, we can directly click Start to create a new backup.

     

    4. Choose where to save the backup file.

     

    If you choose to save the backup file on the local disk or CD/DVD drive, please select the disk in the drop down list and click Next.

     

    5. Please choose the disk you would like to back up and click Next.
    Note: The disk that Windows is installed on will always be included in the backup.

     

    6. Then, we can choose what type of the files to back up and click Next.
    7. Please set the schedule to back up the files.

     

    After setting the schedule, please click Save settings and start backup.

     

    A dialog box titled "Windows Backup" will now run in the background. If you would like to start the backup, please click Yes.

     

    When the backup process has finished, a pop-up window will show “Backup is successful.”

     

    If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You can use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    If the problem still persist, then please save Application log, Microsoft-Windows-Backup log, System log  as *.evtx file and send to wcvdata@microsoft.com

     

    More information on collecting logs:

     

    1. Click "Start", input "eventvwr" (without quotation marks) in the Start Search bar and press Enter.

    2. Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the "File name" blank, and then click save.(Note: select the type as”*.evtx”)

    3. Right click on "System", with the same method, save it as "sys".

    4. Navigate to “Applications and Services Logs”-“Microsoft”-“Windows”-“Backup” to find ”Microsoft-Windows-Backup” log ,right click on it, save it as ”Microsoft-Windows-Backup”.

    4. Locate those saved log files on the Desktop and send them to us.

     

    Note:

     

    Please include the following three lines in the email body:

     

    error while attempting to backup my vista based system

    http://forums.microsoft.com/TechNet/ShowPost.aspx?postid=2457420&siteid=17

    Xiu Zhang - MSFT

     

    Note: We will continue to discuss the issue here in the forum and will NOT reply via emails.

     

    Also, please feel free to let me know if any unexpected error occur when you send files to us.

     

    Thanks!

    Tuesday, November 27, 2007 6:57 AM

All replies

  • Hi,

     

    For this issue, we suggest logging on Windows Vista with administrator account. Then click Start, type Backup in the search list, right click the Backup and Restore Center, and choose Run As Administrator. Please then check if the problem can be resolved.

     

    Also, you may perform the above steps in a Clean-boot environment.

     

    A Clean Boot will allow us to isolate any device drivers or programs that are loading at startup that may be causing a conflict with other device drivers or programs that are installed in your computer.

     

    1.    Run MSCONFIG.EXE.

     

    2.    In the Services tab, click "Hide All Microsoft Services" and click "Disable All".

     

    3.    In the Startup tab, click "Disable All". Click OK. (This will temporarily prevent third-party programs from running automatically during start-up.)

     

    4.    Restart the computer.

     

    For more information about this step, please refer to the following KB article:

     

    How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com//kb/929135

     

    Then, follow the steps below to perform a windows backup.

     

    1. Please click on Start and choose All Programs, Accessories, System Tools, and then Backup.

     

    If you are prompted for an administrator password or confirmation, type your password or click Allow.

     

    2. Click “Enable automatic backup schedule” if the Automatic Backup is disabled.
    3. Click “Change backup settings”.

     

    If we have saved the settings before and would like to use the existing settings to back up the files, we can directly click Start to create a new backup.

     

    4. Choose where to save the backup file.

     

    If you choose to save the backup file on the local disk or CD/DVD drive, please select the disk in the drop down list and click Next.

     

    5. Please choose the disk you would like to back up and click Next.
    Note: The disk that Windows is installed on will always be included in the backup.

     

    6. Then, we can choose what type of the files to back up and click Next.
    7. Please set the schedule to back up the files.

     

    After setting the schedule, please click Save settings and start backup.

     

    A dialog box titled "Windows Backup" will now run in the background. If you would like to start the backup, please click Yes.

     

    When the backup process has finished, a pop-up window will show “Backup is successful.”

     

    If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You can use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit.

     

    If the problem still persist, then please save Application log, Microsoft-Windows-Backup log, System log  as *.evtx file and send to wcvdata@microsoft.com

     

    More information on collecting logs:

     

    1. Click "Start", input "eventvwr" (without quotation marks) in the Start Search bar and press Enter.

    2. Right click on "Application" on the left frame, choose "Save Log file As"; in the pop-up window, click to choose the Desktop icon on the left frame, input "app" in the "File name" blank, and then click save.(Note: select the type as”*.evtx”)

    3. Right click on "System", with the same method, save it as "sys".

    4. Navigate to “Applications and Services Logs”-“Microsoft”-“Windows”-“Backup” to find ”Microsoft-Windows-Backup” log ,right click on it, save it as ”Microsoft-Windows-Backup”.

    4. Locate those saved log files on the Desktop and send them to us.

     

    Note:

     

    Please include the following three lines in the email body:

     

    error while attempting to backup my vista based system

    http://forums.microsoft.com/TechNet/ShowPost.aspx?postid=2457420&siteid=17

    Xiu Zhang - MSFT

     

    Note: We will continue to discuss the issue here in the forum and will NOT reply via emails.

     

    Also, please feel free to let me know if any unexpected error occur when you send files to us.

     

    Thanks!

    Tuesday, November 27, 2007 6:57 AM
  • As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios.

     

    If the issue still persists and you want to return to this question, please reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems.

     

    Thanks!

     
    Friday, November 30, 2007 2:14 AM